Payments GTM Strategy & Operations Analyst

Lightspeed Commerce; Remote; CAD 70,000 - 90,000; Full time

Job summary

A rapidly growing commerce platform in Toronto is seeking a Payments GTM Strategy & Operations Analyst. In this role, you will lead high-priority strategic initiatives, translating complex data into actionable insights. With 3+ years of experience in strategy or operations, you'll excel in conducting research and supporting cross-functional projects. Enjoy a flexible work culture, opportunities for career growth, and a range of benefits in a diverse and inclusive environment.

Benefits

Equity scheme

Flexible paid time off

Health insurance

Health and wellness benefit

Paid leave for new parents

Mental health platform

Qualifications

• 3+ years of experience in a strategy, operations, or analyst role.
• Strong business acumen for translating needs into data requirements.
• Ability to conduct deep research for strategic decisions.

Responsibilities

• Lead high-priority strategic initiatives for market expansion.
• Conduct research supporting benchmarking and competitive analysis.
• Translate insights into recommendations for leadership.
• Support cross-functional initiatives aligning with company priorities.

Skills

Strategic analysis

Operations management

Data translation

Cross-functional collaboration

Research skills

Job description

Payments GTM Strategy & Operations Analyst

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity, or just exploring the market? Either way, you might have just found your next adventure.

Lightspeed Payments is a critical growth driver for our business, powering accelerated investment into our platform globally. To support this momentum, we are opening a new expansion role within our Payments GTM Strategy & Operations team.

As a Payments GTM Strategy & Operations Analyst, you won’t just report on the business—you will help shape its future. Working directly with leadership, you will dig into root causes, uncover patterns, and transform complex data into the clear, actionable recommendations that steer our global strategy. This is a unique opportunity to join a high-growth environment where your insights will directly influence decision-making and fuel our continued expansion.

What you'll be doing:

• Lead high-priority strategic initiatives, such as modeling new market expansion opportunities, evaluating pricing structures, or re-engineering key operational processes.
• Conduct deep research to support benchmarkings, competitive analysis, and strategic revisions.
• Translate data and insights into clear and concise strategic recommendations and options to leadership.
• Support the execution of cross-functional initiatives and key projects, ensuring alignment with broader company priorities.
• Gather business requirements and translate business objectives into structured, quantitative solutions.
• Track and communicate progress on key projects using dashboards, status reports, and stakeholder updates.
• Synthesize findings and extract key messages for core stakeholders, creating concise presentations for C-suite consumption.

What you need to bring:

• 3+ years of experience in a strategy, operations, or analyst role.
• Strong business acumen; able to translate business needs into data requirements.
• Experience using data, insights, and financial outcomes to clearly articulate results.
• Proven ability to conduct deep research (benchmarking, competitive analysis) and inform strategic decisions.
• Proven track record of driving cross-functional initiatives to completion, leveraging excellent communication skills to align diverse stakeholders across IT, GTM Ops, Sales, and Marketing.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and let’s have a chat!

What’s in it for you?

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs everyday
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.