Payment Specialist

ICON; Burlington; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave entitlements

Health insurance offerings

Retirement planning offerings

Global Employee Assistance Programme

Life assurance

Job summary

ICON plc in Canada is seeking a Payment Specialist (client dedicated) to manage and execute site and participant payments in line with contracts and regulatory requirements. You will record transactions, process payment requests in Smart Grant, and set up suppliers, while collaborating with Budget & Contract Specialists, Trial Managers, and Legal teams.

The ideal candidate has 1–3 years in clinical studies, pharma/biotech, or financial operations, plus a finance-related bachelor’s degree.

Qualifications

• 1-3 years’ experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure
• Bachelor’s degree in finance, accounting, business, science, or a related field is required.
• Demonstrated experience in handling payments within clinical research or pharmaceutical settings.
• Strong understanding of clinical trial payments and familiarity with investigator contracts.
• Strong business acumen and understanding of business operations, financial drivers, and market dynamics.
• Strong interpersonal and communication capabilities, fostering collaboration across matrixed and cross-functional teams.
• Proactive and accountable approach to issue identification, resolution, and continuous improvement.
• Proven ability to manage conflict and deliver solution-oriented outcomes with internal and external stakeholders.
• Excellent organizational and analytical skills, with the ability to manage multiple priorities in a dynamic environment.
• Demonstrated ability to ensure high-quality execution of payment activities in compliance with ICH-GCP, regulatory standards, and company policies.
• Technical aptitude in using electronic payment systems and related digital tools.

Responsibilities

• Payment Execution: Manage and execute site payments in compliance with Clinical Trial Agreements and individual site staff agreements.
• Payment Execution: Manage and execute participant payments in line with regulatory requirements and client policies.
• Payment Execution: Record payment transactions and updates accurately in relevant electronic systems.
• Payment Execution: Prepare and process payment requests in the Smart Grant system according to required timelines and update the system as needed following signed annexes.
• Payment Execution: Create Purchase Orders (POs) based on established contract values, in coordination with Budget & Contract Specialists and Trial Managers.
• Payment Execution: Set up new suppliers for newly engaged site staff participating in clinical trials.
• Payment Execution: Track and monitor payment status regularly, proactively identifying and resolving issues and reporting inaccuracies in reports as required.
• Payment Execution: Develop and implement site payment optimization processes in collaboration with stakeholders, including external HCP and HCO, local departments and CDC Teams.
• Stakeholder Engagement & Communication: Coordinate with Budget & Contract Specialists, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams as required to facilitate the efficient execution of payment processes and resolution of payment-related issues.
• Stakeholder Engagement & Communication: Handle financial correspondence related to site payment process with dedicated site payment person and site staff.
• Stakeholder Engagement & Communication: Communicate with sites and clinical teams regarding payment status and address issues, questions or updates.
• Stakeholder Engagement & Communication: Act as a subject matter expert (SME) for site payment processes and inquiries.
• Stakeholder Engagement & Communication: Ensure high-quality execution of clinical trial payment activities in compliance with ICH-GCP, regulatory requirements and internal SOPs.

Skills

Communication

Analytical skills

Organizational skills

Team collaboration

Problem solving

Education

Bachelor's degree

Job description

Payment Specialist (client dedicated) Canada

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

What You Will Do:

1. Payment Execution

• Manage and execute site payments in compliance with Clinical Trial Agreements and individual site staff agreements.
• Manage and execute participant payments in line with regulatory requirements and client policies.
• Record payment transactions and updates accurately in relevant electronic systems.
• Prepare and process payment requests in the Smart Grant system according to required timelines and update the system as needed following signed annexes.
• Create Purchase Orders (POs) based on established contract values, in coordination with Budget & Contract Specialists and Trial Managers.
• Set up new suppliers for newly engaged site staff participating in clinical trials.
• Track and monitor payment status regularly, proactively identifying and resolving issues and reporting inaccuracies in reports as required.
• Develop and implement site payment optimization processes in collaboration with stakeholders, including external HCP and HCO, local departments and CDC Teams.

2. Stakeholder Engagement & Communication

• Coordinate with Budget & Contract Specialists, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams as required to facilitate the efficient execution of payment processes and resolution of payment-related issues.
• Handle financial correspondence related to site payment process with dedicated site payment person and site staff.
• Communicate with sites and clinical teams regarding payment status and address issues, questions or updates.
• Act as a subject matter expert (SME) for site payment processes and inquiries.
• Ensure high-quality execution of clinical trial payment activities in compliance with ICH-GCP, regulatory requirements and internal SOPs.

Your Profile:

• 1-3 years’ experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure
• Bachelor’s degree in finance, accounting, business, science, or a related field is required.
• Demonstrated experience in handling payments within clinical research or pharmaceutical settings.
• Strong understanding of clinical trial payments and familiarity with investigator contracts.
• Strong business acumen and understanding of business operations, financial drivers, and market dynamics.
• Strong interpersonal and communication capabilities, fostering collaboration across matrixed and cross-functional teams.
• Proactive and accountable approach to issue identification, resolution, and continuous improvement.
• Proven ability to manage conflict and deliver solution-oriented outcomes with internal and external stakeholders.
• Excellent organizational and analytical skills, with the ability to manage multiple priorities in a dynamic environment.
• Strong attention to detail while maintaining a high-level overview and ensuring overall quality.
• Demonstrated ability to ensure high-quality execution of payment activities in compliance with ICH-GCP, regulatory standards, and company policies.
• Technical aptitude in using electronic payment systems and related digital tools.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here