Payment Solutions Advisor

Propel Holdings; Toronto; On-site; CAD 51,577,000 - 53,010,000; Full time

Benefits offered by this job

Growth from within

Great company culture

Health benefits

Vacation package

RRSP program

Parental support

Diversity & inclusion

Job summary

Propel Holdings is hiring for a customer service role in a fast-growing fintech environment. You will respond to inquiries across channels, verify information, and guide customers through resolution steps.

We value a strong work ethic, detail orientation, and clear communication. Spanish language skills are an asset; prior call center experience helps but is not required. Schedule Tue–Fri 1–9 pm and Sat 10 am–6 pm.

Qualifications

• Strong work ethic and customer-service mindset.
• Ability to prioritize workload amid high call volume.
• Detail-oriented with excellent communication.
• Spanish language skills are an asset.
• Call-center or collections experience is helpful but not required.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Answer customer questions
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Skills

Strong work ethic

Customer-service mindset

Spanish language skills

High volume call handling

Job description

About Us

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

About Us

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.

You have a strong work ethic and customer-service mindset, are comfortable handling a high volume of calls while staying professional and personable. Attention to detail and strong communication skills are important; Spanish language skills are an asset, and previous call-centre or collections experience is helpful but not required. The standard schedule is Tuesday–Friday 1–9 pm and Saturday 10 am–6 pm.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Answer customer questions
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Requirements

• Strong work ethic with a passion for delivering outstanding customer service
• Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
• Detail-oriented
• Excellent communication skills -- Spanish skills are an advantage
• Previous call center/collections experience is not required but considered an asset

Benefits To Joining Propel

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Comprehensive vacation package
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

Salary Range

$18.00 – $18.50

Final compensation is determined by market conditions, location, and the candidate’s experience, skills, and education. This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.

This posting is for an existing vacancy within our organization.

Our Culture

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth, making Propel one of North America’s fastest-growing companies and a Best Place to Work.

Commitment to Diversity & Inclusion

Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.

AI Disclosure

We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI.