Patient Support Specialist

(0609) sanofi-aventis Canada Inc.; Toronto; Hybrid; CAD 142,000 - 212,000; Full time

Job summary

Sanofi Group in Toronto, ON, is seeking a Patient Support Specialist in a hybrid role. You will help manage patient access, reimbursement navigation, and education while coordinating with internal teams and vendors to ensure high-quality service.

The role requires 1-3 years pharma experience, collaboration and strong communication skills, and adaptability to evolving priorities. English/French bilingualism is an asset.

Qualifications

• Bachelor’s Degree; relevant master’s degree preferred.
• 1-3 years relevant pharmaceutical experience including experience with Patient Support Services.
• Experience working with cross-functional stakeholders to deliver innovative solutions; piloting new digital capabilities is a plus.
• Strong collaboration, organizational and operations skills; ability to work independently and in a team.
• Demonstrated leadership and analytical skills; ability to deliver on project objectives in a timely manner.
• Proven ability to communicate and present effectively to cross-functional teams in a matrix environment.
• Ability to adapt and lead in changing business priorities.
• Excellent writing, Excel, PowerPoint and organizational skills.
• Bilingual is an asset (English/French).

Responsibilities

• Develop, manage and communicate the status of project plans for launches and new PSS initiatives.
• Prepare PSS performance metrics reports and status updates for management teams.
• Manage vendor partners and ensure deliverables meet contract terms and budgets.
• Support the Lead, PSS to maintain timelines and budgets.
• Ensure compliance with local/global PSS processes and audit readiness.
• Collaborate with other functions to share best practices and solutions.
• Engage with field teams to understand HCP and payer needs relating to PSS.
• Act as an ally for diversity, equity and inclusion in all activities.

Skills

Collaboration

Leadership

Analytical skills

Communication

Adaptability

Writing skills

Microsoft Office

Bilingual (English/French)

Education

Bachelor’s Degree

Master’s degree preferred

Tools

Excel

PowerPoint

Job description

Reference Number: R2876194 Position Title: Patient Support Specialist Department: Patient Support Services Specialty Care Canada Location: Toronto, ON (Hybrid)

About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the Job Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education. Sanofi offers several programs across a number of therapeutic areas. In addition, Sanofi is expected to launch new products and new indications for existing products that will require the design and launch of new patient support services. The Specialist, Patient Support Services, will work closely with the Lead, Patient Support Services, internal Sanofi cross-functional teams and PSS vendors to ensure the ongoing support of patient access to therapy with the highest standards of services, support and care. The position will report to the Head, Patient Support Services, Sanofi Genzyme. This is a hybrid position based in Toronto, ON.

Main responsibilities:

• Develop, manage and communicate the status of project plans for the launch of new indications and new PSS initiatives (including new digital capabilities)
• Prepare PSS performance metrics reports, status updates and communications for global and local management teams as needed
• Manage vendor partners
• Support the Lead, PSS to ensure appropriate vendor deliverables, timelines, and budgets are maintained according to contract terms
• Ensure compliance with local and global PSS processes, and support audit readiness and response requirements
• Gain insight into the objectives of other functions and react quickly to recommend and promote efficient PSS solutions or alternatives to business challenges
• Work across Sanofi businesses, functions and within the PSS team to identify and share best practices
• Work with the field teams to maintain a current understanding of health care provider and payer needs relating to support provided through the PSS
• Act as an ally for diversity, equity and inclusion in all elements of our business

About You Required Qualifications:

• Bachelor’s Degree; relevant master’s degree preferred
• 1-3 years relevant pharmaceutical experience including experience working with Patient Support Services
• Experience working with cross-functional stakeholders to deliver innovative solutions that improved patient access to therapy and/or created new ways of working to resolve key business challenges; experience piloting new digital capabilities is an asset
• Strong collaboration, organizational and operations skills; ability to work both independently and as part of a team
• Demonstrated leadership/ and analytical skills, ability to delivery on project objectives in a timely manner
• Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment
• Ability to flex, adapt and lead in an environment of changing business priorities
• Excellent writing, excel, power point and organizational skills required
• Bilingual is an asset (English/French)

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

AI Usage

Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information toidentifypatterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concernregardingyour personal information. You can also contact Canada’s Privacy Officer via Sanofi’s datasubject request portal,Data Subject Rights Webform.TheData Subject Rights Webformcan also be used torequest access or correction of your personal information and file a complaint.

Equal Opportunity and Accommodation

Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

North America Applicants Only

Salary and Benefits

The salary range for this position is: 100,500.00 - 150,500.00 (Includes target bonus) Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante: 100,500.00 - 150,500.00 (Comprend le bonus cible) La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien

We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.