Patient Support Assistant (CUPE), Admissions Assessment Unit - Part Time - Markham Stouffville Hospital

Oak Valley Health; Markham; On-site; CAD 40,000 - 44,000; Full time

Job summary

Oak Valley Health is seeking a Patient Support Assistant to work in partnership with a Registered Nurse/Registered Practical Nurse, providing patient care as an integral member of the interprofessional team. The role emphasizes quality, patient- and family-centered care with a strong focus on customer satisfaction.

The successful candidate will work 12-hour day and night shifts (0730-1930, 1930-0730) across Monday to Sunday, with flexibility to cover all shifts.

Qualifications

• Completion of a recognized personal support worker certificate or health care aide program.
• Current BCLS certification.
• Previous related experience in an acute care facility.

Responsibilities

• Provide patient care in partnership with RN/RPN as part of an interprofessional team.
• Focus on quality and patient/family centered care with emphasis on customer satisfaction.

Skills

PSW certificate

BCLS

Computer skills

Interprofessional teamwork

Customer service

Communication skills

Organizational skills

Attendance

Safety compliance

Medical terminology

Education

PSW certificate/Health care aide program

Job description

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: October 20th, 2026

What we are looking for:

As a Patient Support Assistant, you will work in partnership with a Registered Nurse/Registered Practical Nurse, to provide patient care and will become an integral member of the interprofessional team. The focus is on quality and patient/family centered care with a strong emphasis on customer satisfaction.

What you bring to the role:

• Completion of a recognized personal support worker certificate or health care aide program from a community college or equivalent education
• Current BCLS certification
• Previous related experience, preferably in an acute care facility
• Proficient computer skills
• Knowledge of universal precautions and medical terminology an asset
• Strong customer service, interpersonal and written and verbal communication skills
• Demonstrated ability to work well independently and as part of an interprofessional team
• Strong organizational skills and the ability to prioritize workload
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Physical Demands:

• Frequent moderate and heavy exertion (e.g. pushing stretchers, wheelchairs, etc.)
• Lifting over 60 lbs.

Work Schedule:

The successful candidate will be available to work 12-hour shifts days and nights (0730-1930, 1930-0730), between Monday - Sunday, weekends and holidays. Flexibility to cover all shifts is required.

Please note schedules may change due to operational needs.

Compensation:

CU01A
Range:
$29.06 - $31.93

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations.Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one ofForbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB .