Patient Services Partner - Holland Centre 3 East - Regular Part-Time 2025-15502 (2025-15502)

Sunnybrook; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare facility in Toronto is seeking a Patient Services Partner to provide compassionate support to patients. Responsibilities include assisting with daily care, transporting patients, and ensuring a clean environment. The ideal candidate has a Grade 12 education, a PSW Certificate, and excellent interpersonal skills. Previous experience in a hospital setting is an asset. This role offers a chance to work in a dynamic healthcare team.

Qualifications

• Must have attended all corporate training, including WHMIS and Infection Control.
• Ability to read, write and speak English competently.
• Must be prepared and able to use all personal protective equipment.

Responsibilities

• Responsible for providing personal support services to patients.
• Prepares room for admission of patients, ensuring necessary equipment is ready.
• Transports patients between hospital areas and external appointments.

Skills

Experience working with the elderly

Good interpersonal skills

Ability to communicate with Nursing and hospital staff

Customer service

Education

Grade 12 education

PSW Certificate

Sunnybrook PSP certification

Job description

Summary Of Duties

• Responsible for working with the professional team, the Patient Services Partner participates in the caring of patients by providing a variety of personal support services to the team and patients within the concept of Person-Centred Care.
• Picks up and delivers patient meal trays daily and refreshments as required. Assists patients in opening lids, pouring juices, etc.
• Transports patients to different areas of the hospital via wheelchair, stretchers or beds as necessary. Escorts patients to main entrance upon discharge from the units.
• Prepares room for admission of patients which includes making beds and ensuring all necessary equipment is at the bedside.
• Ordering/restocking and replenishing necessary supplies for the unit as required.
• Assists with routine patient care, including dressing and ambulation, under the direction of the professional team.
• Assists with transportation of patients’ belongings as required. Retrieves equipment and supplies from units as required.
• Cleans and tidies patient rooms and patient care devices between patients.
• Cleans and tidies kitchen and general environment.
• Escorts patients to external appointments as necessary.
• Performs other duties as required, under direction from Team Leader.

Qualifications/Skills

• Grade 12 education, PSW Certificate required.
• Experience working with the elderly a definite asset.
• Sunnybrook PSP certification required.
• Previous hospital experience an asset.
• Ability to work under pressure and cope with changing priorities, shifting from task to task with ease.
• Good interpersonal skills.
• Ability to read, write and speak English competently.
• Must have attended all corporate training, including WHMIS and Infection Control.
• Must be prepared and able to use all personal protective equipment.
• Ability to understand and carry out oral and written instructions.
• Ability to communicate with Nursing and other hospital staff.
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service.