Patient Services Coordinator

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 34,366 - 41,444; Full time

Job summary

Winnipeg Regional Health Authority (WRHA) is hiring a Patient Services Coordinator to enhance outpatient clinic services in Winnipeg. The successful candidate will assist in optimizing services related to staff orientation, equipment inventory, and patient projects. The role requires over 5 years of administrative experience in healthcare, strong communication, and organizational skills. This temporary position offers a unique opportunity to contribute to improving patient care and service delivery within a dynamic team environment.

Qualifications

• 5 years of administrative experience preferably within a healthcare/clinical operations environment.
• 3 years experience assisting with coordinating clinical operation initiatives and processes.
• 3 years experience working with multidisciplinary teams internally and across organizations.

Responsibilities

• Assist Patient Services to optimize outpatient clinic and therapy services.
• Work collaboratively with the multidisciplinary team for optimal clinical operations.
• Facilitate standardized practice in training and orientation programs.

Skills

Excellent communication (oral and written)

Interpersonal skills

Leadership skills

Exceptional organizational skills

Time management skills

Ability to work flexibly

Ability to handle stress

Computer applications proficiency

Confidentiality maintenance

Education

Post Secondary certificate/diploma in Business Administration or Health Services Management

Tools

Microsoft Word

Microsoft Excel

Job description

CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world free of cancer drives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an organization that is committed to its employees' well-being and professional development.

Competition # 163-26-71305

Posting End Date: Open Until Filled

City: Winnipeg

Work Location: MacCharles

Department: Outpatient Clinic Services Program/Systemic Therapy Program

Union: Non-Union

Hiring Status: Temporary

Reason for Term: Other Leave

Anticipated Start and End Date: June 22, 2026 - January 28, 2028

FTE: 1.0

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $34.366, $35.528, $36.739, $37.919, $39.016, $40.211, $41.444

Job Summary

Under the direction of the Directors of Patient Services of the Outpatient Clinic Services Program (OCSP) and Systemic Therapy Program (STP), the Patient Services Coordinator assists Patient Services to optimize outpatient clinic and systemic therapy services with respect to department staff orientation and training, equipment inventory and maintenance, supply inventory control (reconciling, maintaining and ordering), and patient services related projects.

This position works collaboratively and consultatively with the multidisciplinary team to facilitate optimal clinical operations including identifying equipment needs and repairs, staff resourcing and ability.

Reporting to the Director of Patient Services, OCSP or Director of Patient Services, STP (in the absence of OCSP Director) the Patient Services Coordinator will facilitate standardized practice and to ensure consistency of training with respect to coordination of orientation and training program.

Qualifications

Education

• Post Secondary certificate/diploma in Business Administration or Health Services Management Program or related from an accredited educational institution.

Experience

• 5 years of administrative experience preferably within a healthcare/clinical operations environment
• 3 years experience assisting with coordinating clinical operation initiatives and processes.
• 3 years experience working with multidisciplinary teams internally and across organizations

An acceptable equivalent combination of education and experience may be considered

Skills And Abilities

• Excellent communication (oral and written), interpersonal and leadership skills
• Exceptional organizational and time management skills
• Must be able to work flexible hours
• Ability to work in a high stress environment with the pressure of multiple requests and deadlines
• Ability to work independently and as a member of a multi-disciplinary team
• Demonstrated ability in utilizing computerized applications, such as Microsoft Word and Excel
• Ability to maintain a high level of confidentiality, diplomacy and tact, and PHIA/confidentiality
• Relevant health care related management courses an asset including but not limited to change management, patient satisfaction, Multidisciplinary team environments, conflict resolution, quality improvement (LEAN)

Assets

• Previous experience and involvement in quality, process improvement and patient safety
• Previous experience in oncology or specialized outpatient clinics
• Knowledge of medical terminology and procedures
• Knowledge and experience in using EMRs (i.e. ARIA, echart, EPR, etc.)

Required Licenses, Registrations, Designations

• Active member in good standing of an associated regulatory body as appropriate

Physical Demands and Working Conditions

• Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items
• The position holder must have a valid Manitoba driver’s license and use of a personal motor vehicle for travel between sites during working hours where public transport is not available

Other

• Must have satisfactory employment record
• Must be legally able to work in Canada
• Ability to speak French is considered an asset

Interested and qualified applicants are invited to submit a detailed and current resume, plus a cover letter demonstrating how you meet the above qualifications and the above competition number.

This position is subject to a Criminal Record Check, including Vulnerable Sector Search, an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

CancerCare Manitoba is committed to developing inclusive, barrier-free recruitment processes and work environment. If you are contacted by CancerCare Manitoba regarding a job opportunity or testing, please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

We thank all that apply and advise that only those applicants selected for further consideration will be contacted.