Patient Service Associate, Cardiac Clinics

National Heart Centre Singapore; Outram; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare institution in Nova Scotia is seeking a dedicated individual to perform frontline patient service duties including registration, appointment scheduling, and payment collection. The ideal candidate will hold a relevant diploma and possess strong communication skills. Proficiency in Microsoft Office and the ability to speak a second language is an advantage. This role is crucial for ensuring smooth patient flow in the clinic.

Qualifications

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare.
• Proficient in Microsoft Office applications.
• Pleasant disposition with good communication skills.

Responsibilities

• Perform frontline duties in registration, appointment scheduling, and payment collection.
• Provide assistance to doctors, radiographers, and patients in consultation and scan rooms.
• Conduct basic patient assessments and liaise with various departments on appointments.

Skills

Communication skills

Microsoft Office proficiency

Patient care

Ability to speak a second language

Education

General Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare

Job description

Responsibilities

• You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic.
• You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation and scan rooms, conducting basic patient assessments, transfer of patients to the scanner table, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Job Requirements

• A general Diploma, GCE \'O\' / \'N\' / \'A\' Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)