Patient Service Associate, Call Centre (Temp)

National Heart Centre Singapore; Outram; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare facility is looking for a Patient Service Associate to provide personalized service to patients and the public. Responsibilities include handling phone enquiries, scheduling appointments, and liaising with various departments. Applicants should have GCE 'O'/'N' Level or equivalent and be proficient in Microsoft Office applications. Good communication skills and fluency in another language is an advantage.

Qualifications

• Must have GCE 'O'/'N' Level or equivalent.
• Proficient in Microsoft Office applications.
• Good communication skills are essential.

Responsibilities

• Provide personalized service to patients and the public.
• Handle phone enquiries and schedule appointments.
• Coordinate with relevant departments for patient appointments.

Skills

Proficient in Microsoft Office applications

Good communication skills

Fluency in a second language

Education

GCE 'O'/'N' Level or Certificate in Office Skills/Business Studies

Job description

Patient Service Associate, Call Centre (Temp)

You play a vital role in providing personalised service to patients and the public by assisting them with their phone enquiries, as well as scheduling appointments. You will also be required to liaise with the various departments pertaining to patients’ appointments. Selected candidate will be offered employment under Singapore Health Services (Corporate HQ).

Responsibilities

Provide personalised service to patients and the public by handling phone enquiries, scheduling appointments, and coordinating with relevant departments to manage patients’ appointments.

Qualifications

• GCE 'O'/'N' Level or Certificate in Office Skills/Business Studies (COS/CBS)
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Fluency in a second language or dialect(s) will be an advantage (to liaise with non-English speaking patients)
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