Patient Service Associate , Admissions Office

Singapore General Hospital; Outram; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Nova Scotia is seeking a Patient Service Associate for the Admissions Office. The role focuses on supporting patients through the admission process via various channels, coordinating admissions, and providing administrative support. Ideal candidates will have strong communication skills, a NITEC/Diploma, and proficiency in Microsoft Office. This position requires self-motivation and the ability to work in shifts.

Benefits

Transport allowance

Qualifications

• Self-motivated with a focus on patient experience.
• Ability to perform 2 shifts, 5 days a week.

Responsibilities

• Registering and verifying patient information.
• Coordinating the admission process.
• Providing administrative support at day surgery centres.
• Handling general enquiries from patients and visitors.

Skills

Good interpersonal and communication skills

Proficient in Microsoft Office applications

Education

NITEC/Diploma in any discipline

Job description

Patient Service Associate , Admissions Office

We are looking for self-motivated candidates whose priority is to our patients’ experience. You will be supporting the Admitting Services department in assisting the patient and/or their loved ones in the admission process. Our services are provided through various channels – in person over-the-counter and at patient’s bedside, through phone, email and live chat. You will also have the opportunity to participate in service improvement projects and system implementations ranging from unit to national level.

Responsibilities

• Registering and verifying patient information, explain the estimated charges and claims to allow the patient to select the appropriate ward type, and collect deposit payment.
• Coordinating the admission process from pre-admission screening to patient arriving at the assigned ward through collaborating with doctors, inpatient wards, Specialist Outpatient Clinics, Bed Management, Business Office.
• Providing administrative support at day surgery centres, such as tracing surgery consent forms, posting charges for billing, scheduling follow-up appointments.
• Handling general and way finding enquiries from patients and visitors

Qualifications

• NITEC/Diploma in any discipline
• Good interpersonal and communication skills
• Proficient in Microsoft Office applications
• Able to perform 2 shifts, 5 days work week (earliest shift starts at 6:30AM with transport allowance)

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