Patient Liaison

Socket.dev; Vancouver; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Free whole-body scans for team members

Flexible vacation policy

Comprehensive health, dental, vision,(

Mental health coverage

RRSP and TFSA participation

Job summary

Prenuvo in Vancouver seeks a Patient Liaison to welcome patients at the clinic, handle front desk duties, and guide them through registration, scheduling, and post-scan expectations. This on-site role requires a friendly, professional demeanor and a patient-focused approach.

The position offers varied weekday/weekend shifts and a chance to contribute to a high‑quality patient experience in a fast-paced healthcare environment.

Qualifications

• 1+ year in customer service, preferably in a healthcare or related field.
• Self-starter who takes ownership of their training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Availability to work varied hours, including weekdays and weekends.
• Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team-oriented with professional demeanor.

Responsibilities

• Check-in, registration and check-out of patients.
• Welcome patients and visitors with a warm, professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms.
• Manage scheduling, cancellations and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Serve as a liaison between patients, providers, technologists and staff.
• Keep front desk area organized, stocked, and efficient.
• Address patient concerns with empathy and professionalism.

Skills

Customer service

Initiative

Work ethic

Flexibility

Efficiency

Team player

Job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for a Patient Liaison to join our incredible organization at our Vancouver clinic located at 39 Nelson St

As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is a fully on-site position, the ideal candidate will be within 45 minutes commuting distance to our Vancouver clinic located at 39 Nelson St.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Front Desk Responsibilities

1. Patient Check-In, Registration, and Check Out
2. Welcome patients and visitors, ensuring a warm and professional first impression.
3. Verify patient identity, and required documentation.
4. Assist patients with completing registration and intake forms as needed.
5. Manage scheduling, cancellations, and rescheduling of appointments.
6. Educate patients on post-scan expectations.
7. Communication and Coordination
8. Serve as a liaison between patients, providers, technologists, and clinical staff.
9. Ensure the front desk area is organized, stocked, and operates efficiently.
10. Customer Service Excellence
11. Address patient concerns or complaints with empathy and professionalism.
12. Encourage patient feedback and foster a positive clinical experience.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [e-mail].