Patient Experience Coordinator (Healthcare Scheduling & Support)

destinationone Consulting; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job description

Location: Various locations across Alberta

The Patient Coordinator is responsible for managing the patient experience within the healthcare practice ensuring efficient scheduling, communication and support throughout the patient journey.

Key Responsibilities:

• Serve as the primary point of contact for patients addressing inquiries and concerns.
• Coordinate patient appointments including scheduling, confirmations and follow‑ups.
• Assist patients with registration and insurance verification processes.
• Collaborate with clinical staff to facilitate smooth patient flow and communication.
• Maintain accurate patient records and ensure confidentiality.

Requirements:

• High school diploma or equivalent; Associate’s degree in healthcare administration or related field preferred.
• Experience in a patient‑facing role within a healthcare setting.
• Strong interpersonal and communication skills.
• Proficient in practice management software and electronic health records (EHR) systems.

Key Skills:

• Air Ticketing
• API
• CAD CAM
• Data Management
• Equity
• Import & Export

Employment Type:

Full Time

Vacancy:

1

Note: This position is no longer active.