Patient Experience Coordinator - Front Desk | PTO + 401k

Kuresmart; Dover; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Dover is seeking a Front Desk Representative to manage patient interactions, ensure accurate scheduling, and provide exceptional customer service. The ideal candidate must demonstrate strong communication, organizational skills, and attention to detail while managing patient information and tasks associated with electronic medical records. This role offers competitive hourly pay and a range of benefits.

Benefits

401(k) with employer match

Paid time off (PTO)

Health, Dental, and Vision benefits

Qualifications

• Must have customer service experience.
• Must demonstrate attention to detail.
• Must have knowledge of medical terminology.

Responsibilities

• Collect and verify patient insurance information.
• Schedule follow-up appointments.
• Ensure patient satisfaction through exceptional service.

Skills

Customer service

Data entry

Communication skills

Organizational skills

Problem-solving skills

Education

High School Diploma or equivalent

Associate’s Degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Electronic Medical Record (EMR)

Job description

A healthcare provider in Dover is seeking a Front Desk Representative to manage patient interactions, ensure accurate scheduling, and provide exceptional customer service. The ideal candidate must demonstrate strong communication, organizational skills, and attention to detail while managing patient information and tasks associated with electronic medical records. This role offers competitive hourly pay and a range of benefits.