Patient Experience Coordinator

Manitoulin Physio Centre; M’Chigeeng; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare clinic in Ontario is seeking a full-time Patient Experience Coordinator to enhance patient interactions and support clinic operations. The ideal candidate will have strong customer service skills, excellent communication abilities, and a background in office administration. Responsibilities include managing patient appointments, handling billing, and providing support to clinical staff. This role requires multi-tasking in a busy environment and experience with electronic medical records is an asset.

Qualifications

• Must have administrative experience in a busy office setting.
• Ability to efficiently communicate with clinical staff and patients.
• Understanding of privacy legislation is an asset.

Responsibilities

• Provide a positive first point of contact for all interactions.
• Manage appointments, messages, and general tasks of the clinic.
• Handle billing to insurance and assist with financial tasks.

Skills

Strong customer service skills

Excellent communication

Problem-solving skills

Multi-tasking ability

Education

Office administration background

Health sciences-related background

Experience or training in hospitality administration

Tools

Electronic medical records

Apple operating systems

Job description

PATIENT EXPERIENCE COORDINATOR – FULL TIME

About The Role

Manitoulin Physiotherapy Centre is looking for enthusiastic, dedicated and reliable individuals with administrative experience and strong customer service skills to join our team. Must have excellent communication and problem-solving skills and be able to multi-task in a busy office of health care practitioners.

Duties and Responsibilities

• Providing a positive first point of contact for all interactions in person, on phone or by email
• General duties: greeting visitors, answering phone, returning messages, booking appointments, preparing intake and other forms, correspondence by fax and email
• Managing all information on an electronic medical record; working understanding of privacy legislation an asset
• Billing to insurance companies and to patients, day to day financial interactions
• Communicate efficiently with clinical staff, provide ongoing support
• Experience with electronic medical records, and Apple operating systems is an asset

Educational Background

Office administration background would be ideal. Health sciences-related background would be an asset, as would experience or training in hospitality administration.

How to Apply

Contact the clinic at [e-mail] by phone at [phone]

Please email cover letter, resume and 3 references to: [e-mail]