Patient Care Specialist - Health Support & Reimbursement

Shoppers Drug Mart; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading pharmacy chain is seeking a Patient Care Specialist in Mississauga. This role requires a college diploma and 2–3 years of experience in healthcare or pharmaceuticals, particularly in customer service. You will be the main contact for patients, ensuring program services are delivered with exemplary quality. Candidates should possess strong communication skills and be bilingual in French and English. The position offers competitive pay, benefits, and opportunities for professional growth in a supportive work culture.

Benefits

Competitive salaries

Great benefit package

Employee share ownership plan

Goodlife gym discount

Professional training and development

Qualifications

• 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working directly with patients.
• Experience with public and private third-party drug reimbursement plans.
• Demonstrated ability to analyze and interpret information and data.

Responsibilities

• Ensure program service offerings are managed effectively with high-quality customer service.
• Act as a patient advocate for funding options for medications.
• Conduct welcome calls and coordinate the delivery of medications.

Skills

Customer service experience

Strong communication skills

Bilingual (French & English)

Ability to work in a fast-paced environment

Education

College Diploma or university degree

Tools

MS Office

Customer relationship database

Job description

A leading pharmacy chain is seeking a Patient Care Specialist in Mississauga. This role requires a college diploma and 2–3 years of experience in healthcare or pharmaceuticals, particularly in customer service. You will be the main contact for patients, ensuring program services are delivered with exemplary quality. Candidates should possess strong communication skills and be bilingual in French and English. The position offers competitive pay, benefits, and opportunities for professional growth in a supportive work culture.