Patient Care Specialist

AppleOne, Inc.; Mississauga; Remote; CAD 29,000 - 42,000; Full time

Job summary

AppleOne, Inc. is seeking a Patient Care Specialist for a 1-year contract in the pharmaceutical sector.

The role focuses on coordinating infusion and injection treatments, scheduling, and ensuring responsive service to patients, healthcare providers, pharmacies, clinics, and internal teams. The position emphasizes high-touch patient experience in a contact center-style environment with defined KPIs and service-level expectations, offering full-time hours and opportunities to support multiple

Qualifications

• Detail-oriented and service-driven approach to patient coordination.
• Organized and able to manage multiple tasks in a high-volume setting.
• Comfortable working in a contact center with KPI and SLA expectations.
• Ability to handle sensitive health information with confidentiality.

Responsibilities

• Coordinate patient referral requests, appointment scheduling, renewals, rescheduling and follow-up communication within service levels.
• Contact patients, pharmacies, clinics, nurse managers, physicians and internal teams to confirm appointments and treatment requirements.
• Maintain accurate patient documentation in scheduling systems while protecting confidential health information.
• Manage inbound/outbound calls and emails, queue assignments and clinic support activities while meeting KPI expectations.
• Support no-show processing, pharmacy follow-ups and adverse event reporting as needed.
• Provide professional, compassionate, white-glove service to patients and healthcare professionals.

Skills

Customer service

Healthcare support

Administrative

Data privacy

Tools

Scheduling systems

Job description

Job Summary

We are seeking a Patient Care Specialist for a 1-year contract opportunity in the pharmaceutical sector. This (mostly) remote Patient Care Specialist role supports the coordination and scheduling of infusion and injection treatments while ensuring patients, healthcare providers, pharmacies, clinics, and internal teams receive responsive, accurate, and compassionate service.

This is an excellent opportunity for a customer service and administrative professional who enjoys working in a healthcare-focused environment, managing sensitive information, and delivering a high-touch patient experience. The role offers steady full-time hours, a collaborative team environment, and the chance to contribute to meaningful patient care coordination across multiple regions.

The successful candidate will be detail-oriented, service-driven, organized, and comfortable working in a contact center-style environment with defined KPIs, service-level expectations, and high-volume communication.

Key Responsibilities

• Coordinate patient referral requests, appointment scheduling, renewals, rescheduling, and follow-up communication within required service-level timelines.
• Contact patients, pharmacies, clinics, nurse managers, physicians, and internal program teams to confirm appointments, drug delivery, nurse availability, and treatment requirements.
• Maintain accurate and up-to-date patient documentation in scheduling systems while protecting confidential and sensitive health information.
• Manage inbound and outbound calls, email inquiries, queue assignments, and clinic support activities while meeting KPI expectations.
• Support no-show processing, pharmacy follow-ups, adverse event reporting, medical directive documentation, and clinic schedule changes.
• Provide professional, compassionate, white-glove service to patients, healthcare professionals, clinic personnel, program coordinators, and pharmacy representatives.

Compensation and Benefits

• Pay rate: $25.64 per hour.
• Contract duration: 1 year with possibility of extension.
• Schedule: 37.5 hours per week.
• Role 1: 10:00 a.m. to 6:00 p.m. EST, with rotating 11:00 a.m. to 7:00 p.m. EST
• Role 2: 8:00 a.m. to 4:00 p.m. EST or 9:00 a.m. to 5:00 p.m. EST.
• Office attendance: Required approximately once per month, or occasionally more as needed.
• Candidates must live within reasonable distance of Mississauga, ON.
• Start date: ASAP.
• Criminal background check required.