Patient Care Coordinator, Ridge Meadows Hospital

Fraser Health; Maple Ridge, Pitt Meadows; On-site; CAD 68,000 - 92,000; Full time

Benefits offered by this job

Employer-paid benefits

Vacation up to four weeks

Pension enrollment

Job summary

Fraser Health is seeking a dedicated Registered Nurse with supervisory experience for the role of Patient Care Coordinator in the Emergency Department at Ridge Meadows Hospital in Maple Ridge, BC. You will supervise the clinical team, manage patient flow and support continuity of care in a collaborative environment.

This role emphasizes leadership, staff mentorship, and contributing to quality patient care within a close-knit community hospital setting.

Qualifications

• Current practising registration as a Registered Nurse with the BC College of Nurses and Midwives (BCCNM).
• Three years of recent clinical experience in the designated clinical area, including one year of supervisory experience.

Responsibilities

• Oversee daily patient flow and admissions/discharge planning to optimize patient movement.
• Supervise nursing and nursing support staff, coordinate clinical team activities, manage schedules and staffing levels.
• Promote interprofessional collaboration and staff development, coaching and mentoring to meet clinical performance goals.
• Lead plan of care conferences and rounds for optimal patient care management and information sharing.

Skills

Supervisory experience

Clinical supervision

Education

Current RN registration with BCCNM

Job description

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour

Job Summary

Are you a dedicated Registered Nurse with supervisory experience? Join our dynamic team at Ridge Meadows Hospital in Maple Ridge, B.C as a Patient Care Coordinator for the Emergency Department.

Join our Medicine team at Ridge Meadows Hospital in beautiful Maple Ridge, B.C-where your work truly matters and your community feels like home.

At Ridge Meadows Hospital, you're more than a nurse—you’re an essential part of a close-knit healthcare team making a real difference every day. You'll care for patients who are your neighbors, friends, and community members, in an environment that values compassion, collaboration, and excellence.

Why Ridge Meadows Hospital?

Working here means being deeply connected to both your profession and your community. Nestled in a scenic setting surrounded by mountains and nature, Ridge Meadows offers the best of both worlds-a fulfilling healthcare career and the relaxed pace of small-town living. It's a place where you can truly live where you work, achieving a healthy balance between professional purpose and personal well-being.

You'll thrive in a supportive environment where teamwork is valued, your voice is heard, and your contributions are recognized. Whether you're advancing your clinical skills or building lasting relationships with colleagues and patients, this is a place where your career can grow.

Experience the exceptional benefits of working with us including:

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive top-up during maternity leave.
• You can maintain a flexible schedule - As part of the new collective agreement, there are more flexible scheduling options available for regular status nurses.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
• Additional employee discounts and perks available

*Eligibility based on employment status

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

Responsibilities

1. Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
2. Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
3. Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
4. Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
5. Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
6. Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
7. Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
8. Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
9. Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
10. Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
11. Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
12. Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
13. Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities

• Clinical proficiency/expertise in the designated clinical area.
• Ability to supervise and provide