Patient Care Coordinator

Dentalcorp; Riverview; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dedicated team at a forward-thinking dental practice in Riverview, where patient care is paramount. This role offers an opportunity to make a positive impact on patient experiences while managing appointments and inquiries in a warm, welcoming environment. With a focus on career development and access to modern technology, you'll thrive in a supportive atmosphere that values work-life balance. Enjoy competitive compensation and an extensive rewards package that includes discounts on services and activities. If you're passionate about dental care and customer service, this position is perfect for you.

Benefits

Corporate Gym Membership

Discounted Home and Auto Insurance

Employee and Family Assistance Program

Career Development Opportunities

Work-Life Balance

Access to Modern Technology

Networking Events

Qualifications

• Minimum 1 year of administrator experience required.
• Clinical background considered an asset.

Responsibilities

• Manage patient appointments and inquiries with a positive attitude.
• Optimize appointment schedules to minimize gaps.
• Demonstrate active listening and empathy towards patients.

Skills

Administrative Skills

Dental Software Experience

Communication Skills

Customer Service

Education

High School Diploma

Dental Administration Certification

Tools

Dental Software

Job description

About us:

Dr. Haley, Dr. Foreman and Dr. Dempsey are passionate about improving their patients' oral health and take pride in being an integral part of the Riverview community. At Riverview Dentistry, we strive to create a warm, calm, and welcoming environment where patients can enjoy a relaxing and engaging experience.

Our dedicated team is committed to helping you achieve a healthy, confident smile by offering a comprehensive range of services, including general dentistry, cosmetic dentistry, oral surgery, pediatric care, and much more.

We’re proud to provide exceptional dental care, as reflected in our 5-star reviews on Facebook and Google. These accolades highlight our dedication to outstanding patient service, continuous education, and the use of innovative technology.

Conveniently located near the Findley Park area, Riverview Dentistry has been a trusted part of the community for years, treating every patient like family. We look forward to welcoming you!

Schedule:

Monday - Friday

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of administrator experience is required
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.