Patient Care Assistant

YMCA; Owen Sound; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community health organization is seeking a Patient Care Assistant to provide essential administrative support, ensuring effective customer service and patient care. This role requires 2+ years of office experience, strong organizational skills, and proficiency in MS Office. The ideal candidate will thrive in a team-oriented culture dedicated to well-being and professional growth. This is a full-time opportunity located in Owen Sound, Ontario.

Benefits

Attractive compensation packages

Defined benefit pension plan

Qualifications

• 2+ years' related office experience.
• Excellent organizational skills and ability to work independently.
• Proficient with MS Office applications in a Windows environment.

Responsibilities

• Provide administrative support to Care Coordinators.
• Maintain patient data in the electronic database.
• Answer a high volume of inquiries from patients and families.

Skills

Organizational skills

Interpersonal skills

Data-entry skills

Communication skills

Multi-tasking

Education

College diploma in health or social services

Tools

MS Word

Excel

Database software

Job description

Find meaningful employment, jobs, careers, apprenticeships and volunteer opportunities from local employers in Grey Bruce through the YMCA Job Board. Employers can create an account and post jobs for FREE!

Posted Date: Posted 4 days ago

Application Deadline Date: November 30, 2025

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

This is a permanent full-time opportunity in the Owen Sound location.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalle led opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racisim Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Need help with your resume, improving your interview skills or finding the right career? Our Employment Advisors are here to support you in your job search. From exploring employment and training opportunities and preparing to re-enter the workforce, to helping you write effective resumes and prepare for interviews.

Our YMCA is a community leader for improving the health and vitality of Owen Sound, Grey and Bruce counties.

Charitable registration number 11907 4995 RR0001