Patient Access Representative - Behavioral Health OP

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Metro Vancouver is seeking a Patient Access Representative for a full-time Day position. The role involves coordinating patient registration and insurance verification, managing appointments, and providing excellent customer service. Candidates should have a High School Diploma and at least 1 year of customer service experience in a medical setting. Comprehensive benefits package is offered.

Benefits

Full medical/dental/vision coverage

403b retirement plan

Paid time off

Tuition reimbursement

Wellness benefits

Qualifications

• Preferred: Experience with Microsoft Office applications.
• Minimum of 1 year required in medical office or similar customer service.
• High School Diploma preferred or equivalent.

Responsibilities

• Coordinate activities between scheduling, insurance verification, and pre-certification.
• Pre-registers/registers patients with accurate demographic and financial data.
• Verifies coverage and ensures insurance requirements are met.
• Manages daily appointment schedules, including reminder calls.

Skills

Medical Terminology knowledge

Insurance process knowledge

Conflict management

Time management

Customer service skills

Interpersonal skills

Education

High School Diploma or equivalent

1 year experience in medical office or related customer service

Tools

Microsoft Office applications (Word, Excel, Outlook)

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Behavioral Health OP for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $22.59 – $30.49.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma preferred or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity, and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf).

For full consideration of your skills and abilities, please attach a current resume with your application.

EEO & Equal Opportunity Employer – Veterans/Disabled in accordance with applicable local, state or federal laws.

REQNUMBER: 120371