Patient Access & Flow Agent #588-25

Brightshores Health System; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Ontario is seeking a full-time temporary Patient Access representative in Owen Sound until April 2026. The role involves monitoring bed allocation, coordinating patient transportation requests, and performing ER registration tasks. Candidates must have at least 6 months of experience as a Patient Service Agent and be proficient in Microsoft Office, possess strong communication skills, and adhere to patient safety protocols. A commitment to teamwork and a safe workplace is essential.

Qualifications

• Minimum 6 months experience as a PSA within the last 3 years.
• Typing speed of 30 WPM (to be tested).
• Ability to work all shifts within the rotation.

Responsibilities

• Monitor and control bed allocation in consultation with clinical staff.
• Coordinate and book patient transportation requests.
• Perform ER registration as a Patient Service Agent.

Skills

Microsoft Office experience (Word and Excel)

Interpersonal and communication skills

Attention to detail and accuracy

Ability to multi-task

Medical terminology knowledge

Education

Secondary School Diploma or post-secondary medical secretarial education

Tools

Cerner patient information system

Job description

DEPARTMENT: PATIENT ACCESS & FLOW
LOCATION: OWEN SOUND
UNION: OPSEU – CLERICAL
STATUS: FULL-TIME, TEMPORARY (APPROX. END DATE APRIL 2026)
WAGE RATE: $26.020 - $28.046

Reporting to the Manager of Patient Access and Flow, this position is responsible for monitoring and controlling bed allocation in consultation with appropriate clinical staff. This position receives and coordinates/books patient transportation requests. Receiving and coordinating One Number and Critical/Life or Limb requests are a primary focus which involves ensuring beds are available in specific situations. It also includes Patient Service Agent duties (ER registration) and data quality.

Qualifications / Skills / Abilities:

Required

• Minimum 6 months experience as a PSA within the last 3 years – working in all areas (Central Registration, and ER Registration)
• Successful completion of PM Access (to be tested; training is available through Learning Resources)
• Microsoft Office experience in Word and Excel (to be tested)
• Typing – 30 WPM (to be tested)
• Medical terminology (to be tested)
• Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
• Secondary School Diploma and/or post-secondary medical secretarial education or equivalent
• Ability to work all shifts within the rotation (including evenings and weekends)
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Ability to understand verbal and written instructions
• Capable of filing
• Recent satisfactory performance and attendance record
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes