Parts Tech & Customer Support Advisor — Solutions Pro

WAJAX; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

An industrial products provider in Alberta is seeking a dedicated Customer Service Professional. This role focuses on managing customer satisfaction through technical support, service delivery, and order processing. The ideal candidate has 3-5 years of customer service experience in a related field anda college diploma. Competitive salary and comprehensive benefits including training, wellness programs, and exclusive discounts are offered.

Benefits

Competitive health and dental benefits

Company matched pension plan

Award-Winning Health and Wellness Program

Exclusive discounts with manufacturers

Qualifications

• 3-5 years related experience on a parts counter with a customer service background.
• Basic knowledge of Wajax’s lines of business and heavy equipment.
• Proficient in oral and written communication.

Responsibilities

• Manage customer satisfaction and deliver high levels of service.
• Provide technical and product advice for inquiries.
• Process orders including quoting and order follow-up.
• Develop proposals and quotes based on client needs.

Skills

Customer service

Communication skills

Technical advice

Bilingualism

Education

College diploma / Post secondary Education

Tools

Microsoft Office

Job description

An industrial products provider in Alberta is seeking a dedicated Customer Service Professional. This role focuses on managing customer satisfaction through technical support, service delivery, and order processing. The ideal candidate has 3-5 years of customer service experience in a related field anda college diploma. Competitive salary and comprehensive benefits including training, wellness programs, and exclusive discounts are offered.