Parts Specialist: Fast-Paced Tech & Customer Support

R.G. Henderson & Son Limited; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leader in commercial kitchen service seeks a Parts Technical Specialist for their Markham location. In this role, you'll maintain relationships with technicians and manufacturers, identify parts, and create estimates. The ideal candidate will have at least 2 years of customer service experience and proficient technical reading skills. This position offers industry-leading compensation and comprehensive benefits. Join a stable and growing organization at the forefront of service excellence in Canada.

Benefits

Industry-leading compensation

Comprehensive benefits

Training and development opportunities

24/7 resources and support

Qualifications

• Minimum of 2 years of customer service experience.
• Ability to quickly learn new ERP systems.
• Demonstrated proficiency in MS Office suite.
• Ability to read manufacturer manuals.

Responsibilities

• Generate estimates for technicians.
• Provide timely communication with customers.
• Identify required parts for service orders.
• Research manufacturers' resources for parts.
• Liaise with service technicians for support.

Skills

Customer service experience

Ability to learn ERP systems

MS Office proficiency

Technical reading skills

Bilingual in English and French

Education

High school graduation or equivalent

Job description

A leader in commercial kitchen service seeks a Parts Technical Specialist for their Markham location. In this role, you'll maintain relationships with technicians and manufacturers, identify parts, and create estimates. The ideal candidate will have at least 2 years of customer service experience and proficient technical reading skills. This position offers industry-leading compensation and comprehensive benefits. Join a stable and growing organization at the forefront of service excellence in Canada.