Parts Representative - Order Desk

Brandt Group of Companies; Regina; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading equipment manufacturer in Regina is seeking a Parts Representative for their order desk. The role involves managing dealer inquiries, processing orders, and providing inside sales support. Candidates should have experience in handling calls and processing parts efficiently. The successful hire will work closely with logistics and technical support teams to ensure customer satisfaction. This position offers an opportunity for continuous improvement within the parts department.

Qualifications

• Proven ability to handle a high volume of calls professionally.
• Experience in parts order processing and sales support.
• Strong collaboration skills with logistics and technical support.

Responsibilities

• Manage incoming calls from dealers and internal teams.
• Process parts orders and maintain accurate records.
• Collaborate with logistics to track orders and shipments.
• Monitor stock levels and resolve product issues.
• Support continuous improvement initiatives.

Job description

Brandt Industries Ltd. is currently seeking a Parts Representative - Order Desk for our Regina location. This position is part of our internal support team and plays a key role in servicing our North American dealer network. Our dealers represent a wide range of Brandt‑manufactured equipment, including agricultural and construction attachments, heavy haul trailers, utility trailers, and hydrovac trucks. The successful candidate will provide timely, accurate, and professional support to our dealers, internal product support teams, and other departments.

Duties And Responsibilities

• Professionally manage a high volume of incoming phone calls from dealers, internal Product Support representatives, and other internal departments, ensuring all inquiries are addressed promptly and accurately.
• Process parts orders efficiently and accurately, entering details into the system for multiple Brandt divisions.
• Provide knowledgeable inside sales support by confirming delivery schedules, troubleshooting technical questions, and recommending parts that best fit customer needs.
• Collaborate with logistics teams to track shipments and update customers on order status, ensuring timely deliveries.
• Work closely with inventory control to monitor stock levels, anticipate demand, and avoid shortages or overstock situations.
• Coordinate with technical support to resolve product or compatibility issues swiftly, enhancing customer satisfaction.
• Maintain detailed, up-to-date records of customer interactions, orders, and transactions for seamless communication and reporting.
• Handle customer complaints and issues with professionalism and a problem‑solving attitude, aiming to resolve concerns quickly and maintain positive relationships.
• Support continuous improvement initiatives within the parts department by identifying process inefficiencies and suggesting solutions.
• Participate in team meetings and training sessions to stay informed about new products, policies, and system updates.
• Take on additional duties as needed to contribute to the smooth operation of the parts desk and overall department goals.