Parts Person & Service Writer

Trimac Transportation System; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation company in Winnipeg is seeking a dedicated individual for customer service and repair coordination roles. Responsibilities include communicating with customers, scheduling service units, and managing job requirements. The ideal candidate will have strong communication skills and experience with heavy-duty truck parts. This role offers a comprehensive benefits package including training programs, paid time off, and a pension plan.

Benefits

Medical benefits

Paid vacation

Pension Plan

Tuition Reimbursement Program

Continuous learning opportunities

Qualifications

• Strong interpersonal and communication skills.
• Track record of group leadership and commitment to safety.
• Thorough knowledge of heavy-duty truck parts preferred.
• Computer literate.

Responsibilities

• Communicate with customers about repairs and status.
• Schedule service units.
• Offer repair suggestions to customers.
• Ensure prompt completion of jobs.
• Manage customer complaints and estimates.
• Coordinate with the shop for scheduling.

Skills

Strong interpersonal and communication skills

Problem resolution skills

Leadership commitment to quality and safety

Knowledge of heavy-duty truck parts and vehicle systems

Tools

Windows/MS Office

TMT (preferred)

Job description

Overview

Trimac isn't just a transportation company; it's an industry disruptor with an 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Schedule

• Monday - Friday
• 8:00 am - 4:30 pm

Responsibilities

• Communicate with customers about repairs, status and approvals
• Schedule units for service
• In liaison with the Shop Manager, offer suggestions to customers on how best they can repair their vehicles
• Communicate with the Shop manager, parts person, lead hand and mechanics to ensure prompt completion of jobs
• Customer service representative for all customers, including initial writing of customer complaints, initial estimates, and staying in contact with the customers through the job process
• Communicating job requirements to the Shop manager or lead hand and working with the shop for scheduling
• Verifying that all labour and parts are accounted for on RO's and invoices, both commercial and internal
• Communicate emergency triage requests to the lead hand
• Close work orders and invoice customers when a job is complete
• Utilize shop planner
• Scan shop documents to repair orders
• Other duties as assigned by management

Qualifications

• Strong interpersonal and communication skills
• Proven track record of group leadership and commitment to quality and safety
• Knowledge of operating standards, policies and procedures would be helpful
• Possess a thorough knowledge of heavy-duty truck parts and vehicle systems preferred
• Computer literate (Windows/MS Office) (TMT preferred)
• Strong interpersonal and problem resolution skills

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene