Parts Manager - Peterbilt

Brandt Group of Companies; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive company in Ottawa is seeking a Parts Manager to enhance sales and customer satisfaction. The ideal candidate will manage parts operations, optimize processes, and lead a high-performing team to maximize profitability. Responsibilities include overseeing inventory, developing business plans, and collaborating with sales departments. This role offers a dynamic environment with opportunities for growth.

Responsibilities

• Manage all aspects of parts inventory within the system.
• Optimize processes for customer satisfaction.
• Grow profitable parts sales.
• Coordinate timely flow of paperwork.
• Ensure timely turnaround of parts for internal jobs.
• Analyze departmental operations and revise for effectiveness.
• Maintain a high-performing parts team through management.
• Exercise disciplined expense control.
• Ensure superior customer service through staff scheduling.
• Work with support and manufacturing groups for parts sourcing.
• Develop annual parts sales business plan and budget.
• Maximize cross marketing opportunities with sales departments.
• Other duties as assigned.

Job description

Brandt is currently seeking a Parts Manager for our Ottawa Brandt Peterbilt location. The Parts manager is focused on increasing sales and resultant profits, while also enhancing competitiveness in the marketplace and maintaining dealer/customer satisfaction. This position is responsible for the management of parts operations, product support and personnel to maximize returns on investment through optimizing Parts Department processes.

Duties & Responsibilities

• Accountable for managing all aspects of parts inventory within parts system


• Optimize Parts Department processes to ensure internal and external customer satisfaction


• Grow profitable parts sales


• Coordinates a prompt, efficient, and timely flow of paperwork


• Works with the Operations & Service Managers to ensure a timely turnaround of parts needed for internal jobs


• Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness


• Maintain a high performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment


• Exercise disciplined expense control


• Ensure superior external and internal parts customer service through staff scheduling to cover business hours


• Work with product support and manufacturing groups to source and stock internally manufactured product parts


• Develop annual parts sales business plan and budget to include support to other Brandt branches


• Work with the Sales departments to maximize cross marketing opportunities


• Other duties as assigned