Parts and Service Manager - Day - Montreal

PACCAR; Quebec; On-site; CAD 103,000 - 120,000; Full time

Job summary

A leading trucking solutions provider is seeking a Parts and Service Manager to oversee the sales team and develop sales strategies at Kenworth Montréal. Responsibilities include coaching the sales team, managing customer relationships, and overseeing financial performance. Ideal candidates should have a Bachelor's degree in Sales and Marketing and B2B sales experience. This role also offers a starting salary of 103K plus bonuses, flexible scheduling, and comprehensive benefits.

Benefits

Flexible schedule

Comprehensive insurance

Tuition reimbursement program

Registered Retirement Savings Plan (RRSP)

Free on-site parking

Qualifications

• Minimum of 5 years of experience in sales team management.
• Knowledge of the transportation market is an asset.
• Available to travel locally 40% of the time.

Responsibilities

• Manage, coach, and motivate the external parts and service sales team.
• Develop and implement the sales strategic plan.
• Analyze financial results and manage profit margins.

Skills

Leadership

Analytical skills

B2B sales experience

Fluent in French and English

CRM software knowledge

Education

Bachelor’s degree in Sales and Marketing

Tools

Sales-i CRM

Job description

Summary Title: Parts and Service Manager Work Location : Kenworth Montréal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5) Schedule : Monday to Friday, 8h/day Salary : Starting at 103K + bonus Role Overview

As the Parts and Service Sales Manager, you directly contribute to the company’s growth, with autonomy in commercial decisions and visibility with management and corporate partners.

Summary of Responsibilities

• Manage, coach, and motivate the external parts and service sales team (8-11 employees) ;
• Support personnel to develop sales and after-sales service skills ;
• Develop and implement the sales strategic plan, target development opportunities, and build customer loyalty in collaboration with business units ;
• Organize and coordinate sales meetings, manage key accounts, and assist in preparing bids and negotiations ;
• Define sales territories, set annual objectives per representative, choose sales methods, and analyze the competition ;
• Participate in promotional strategies, plan supplier training, attend customer events, and collaborate with Paccar Parts ;
• Analyze financial results, manage profit margins in relation to pricing strategy, develop the annual budget, evaluate performance, and control expenses ;
• Establish, communicate, and enforce operational procedures and quality standards related to external parts sales.

Qualifications

• Bachelor’s degree in Sales and Marketing or equivalent ;
• Minimum of 5 years of experience in sales team management, ideally in a B2B industrial environment ;
• Knowledge of the transportation market (an asset) ;
• Good computer skills, including experience with CRM (Sales-i an asset) ;
• Proficient in French and English to communicate with English-speaking clients and suppliers and the American corporate group ;
• Proven leadership ;
• Advanced analytical skills ;
• Available to travel locally 40% of the time.

Benefits

• Permanent, full-time (40 hours/week) ;
• Flexible Monday to Friday schedule, 8h/day ;
• Salary starting at 103K, plus annual bonus (IC) ;
• 2 weeks of vacation ;
• 5 paid days off ;
• 12 paid holidays ;
• Weekly pay ;
• Free on-site parking ;
• Insurance (medical, dental, vision, etc.) 100% paid by employer ;
• Telemedicine and employee assistance program ;
• Registered Retirement Savings Plan (RRSP) with employer matching ;
• Tuition reimbursement program ;
• Play a key role in the company’s commercial growth and financial performance ;
• Access to training, seminars, and events with major suppliers to enhance your skills ;
• Actively participate in the development of sales, marketing, and territory growth strategies ;
• Company events (Holiday party, etc.).

Who Are We ?

Groupe Kenworth Montreal, a division of PACCAR Canada, has been offering a full range of products and services related to the trucking industry since 1990. Our teams work together to provide you with the best service in the industry, no matter where you are served.

Our Kenworth full-service dealer network is well established throughout the Greater Montreal area, specifically in Ville Saint-Laurent, Mirabel, and Lanoraie. Our service department can welcome you for vehicle maintenance or repairs, as well as our parts department that will meet your needs for parts of all brands. At our locations, you can meet a representative who will find the truck you need, new or used, along with a financing professional who will offer a personalized plan tailored to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts, and much more!

As experts in trucking solutions, our service offering is not limited to the Kenworth brand. Our 3 TRP Greater Montreal branches—in Laval, Saint-Eustache, and Vaudreuil-Dorion—are dedicated to selling replacement parts for trucks, trailers, and buses of all brands.

OUR PASSION IS TO EMPHASIZE OUR PARTNERSHIP BY SUPPORTING YOU ON THE ROAD TO SUCCESS!