Parts and Service Advisor

Northern Roads Auto Group; Niagara Falls; On-site; CAD 40,000 - 60,000; Full time

Job summary

A well-established automotive group in the Niagara Region is seeking an experienced Automotive Service Advisor. Your role will include assisting customers, managing repair orders, and ensuring customer satisfaction. Candidates should have at least 3 years of experience in automotive service advising, strong communication skills, and a valid Ontario driver's license. Join a passionate team dedicated to growth, innovation, and exceptional customer experiences.

Benefits

Employee health and wellness initiatives

Career path planning and training

Employee engagement activities

Qualifications

• 3 years of experience in automotive service advising and parts operations.
• Kia or import brand experience is an asset.
• Valid Ontario Drivers License with a clean abstract.

Responsibilities

• Greet and assist customers in person and over the phone.
• Write up repair orders and provide accurate estimates.
• Communicate effectively between customers and technicians.
• Identify and source required parts and process orders.
• Maintain up-to-date knowledge of Kia products and promotions.

Skills

3 years of experience in automotive service advising

Strong communication skills

Organizational skills

Customer service skills

Attention to detail

Ability to multitask

Tools

PBS or other DMS software

Job description

We are thrilled to be building one of Canada’s largest state‑of‑the‑art Kia dealerships, featuring the country’s first EV Canopy with 12 charging stations in the new Niagara Auto Mall. And, we’re looking to grow our service team. If you consider yourself a highly motivated individual who is looking to grow alongside us, please apply!

Location: Cardinal Kia

Availability: Open - Monday to Saturday

Salary : 40,000 - 60,000

When you join Northern Roads, you’ll enjoy :

• Trusted relationships were a work family and you’ll become a part of the team.
• Many employee engagement activities we want you to want to come into work every day.
• Employee health and wellness initiatives we truly care about your well‑being.
• Career path planning and training we want you to succeed and grow alongside us.
• There are plenty of other perks and incentives, you’ll have to join us to find out more!

What you’ll do :

• Greet and assist customers in person and over the phone with professionalism and care.
• Write up repair orders, explain maintenance and repair needs, and provide accurate cost and time estimates.
• Communicate effectively between customers, technicians, and the parts department to ensure smooth workflow.
• Identify and source required parts, verify availability, and process orders accurately.
• Follow up on service work to ensure customer satisfaction and retention.
• Maintain up-to‑date knowledge of Kia products, warranties, and service promotions.
• Handle payments and close repair orders in accordance with dealership policies.
• Contribute to a positive and professional team environment.
• Other duties as assigned.

What we’re looking for :

• 3 years of experience in automotive service advising and parts operations.
• Kia or import brand experience is an asset.
• Strong communication and organizational skills.
• A team player with excellent customer service skills.
• Attention to detail and the ability to multitask in a busy environment.
• Experience with PBS or other DMS software is an asset.
• Valid Ontario Drivers License with a clean abstract.

More About Us :

At Northern Roads Auto Group we have proudly operated successful, family‑owned automotive businesses for over 30 years in the heart of the Niagara Region. We are passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi‑Kia Presidents Award‑winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Bills Toyota (2025).

Our success is built on integrity, innovation, and community commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier‑free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please .

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.