Parts Advisor - Crosstown Chrysler Dodge Jeep Ram

AutoCanada; Edmonton; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Vehicle purchase plan

Employee assistance programs

Company events and recognition

Professional development

Job summary

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB is seeking a Front Counter Parts Advisor to join our fast-paced dealership team.

You will research and source parts for customers and technicians, issue price quotes, and sell parts to support service work orders with a focus on accuracy and speed.

Applicants should have some dealership parts experience, familiarity with CDK, and strong organizational skills; physical duties apply. Join a team committed to customer service and career growth.

Qualifications

• Experience in an automotive dealership or parts department.
• Completion of related post-secondary program or training.
• Familiarity with CDK software.
• Understanding of Parts & Service operations and inventory management.

Responsibilities

• Research and source parts for customers or technicians.
• Issue parts price quotes.
• Sell parts to customers or service work orders.
• Complete special-order parts requests.
• Communicate status of parts ordered and delivery to the dealership.
• Restock shelves and manage inventory; keep displays clean.
• Follow all safety policies and perform other duties as required.

Skills

Parts Department experience

Inventory management

Negotiation and conflict resolution

Customer service

Education

Related post-secondary program

Tools

CDK

Job description

Join the ride!

Position: Front Counter P arts Advisor

Dealership: Crosstown Chrysler Dodge Jeep Ram

Location: Edmonton, AB

Classification: Full-Time, Immediate Hire

About Us

Crosstown Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will provide exceptional customer service by issuing price quotes, selling parts, and handling special-order requests. This role also involves managing inventory, maintaining a clean and organized work area, and following safety policies to ensure a safe working environment.

What drives your day-to-day?

• Research and source parts for customers or technicians
• Issue parts price quotes
• Sell parts to customer or service work orders
• Complete special-order parts requests that need to be ordered by the customer
• Communicate with the customer on the status of any parts ordered and notify them upon delivery to the dealership
• Pick-up parts for customers or technicians as required
• Restock shelves and put warranty parts into appropriate bins
• Keep work area and displays clean
• Must follow all company safety policies and procedures
• Other duties as required

What Are The Must-haves…

• Some familiarity and/or experience with working in an automotive dealership and/or Parts Department
• Completion of a related post-secondary program and or training courses is considered an asset
• Experience with CDK is considered an asset
• A general understanding of Parts & Service operations and inventory management
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Strong organizational and time management skills
• A person of professionalism and high integrity who is trusted by others and consistently honours their commitments
• Detail oriented, self-motivated and resourceful
• High-level skills in Word, Excel and MS Office etc.
• Ability to meet physical demands such as heavy lifting, standing for long periods of time
• Must possess a valid Ontario driver's license and have a safe driving history
• Must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.

As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities.

We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.

AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Compensation

The expected range of compensation for this position is $18 – $24 Commission — Base/Hourly (Draw). This position is primarily commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.