Partner Services and Experiential Tourism Assistant-C06116

City of London; London; Hybride; CAD 42 000 - 60 000; Plein temps

Résumé du poste

City of London invites applications for the Partner Services and Experiential Tourism Assistant in Tourism London. The role provides administrative support to Tourism London members, helps develop and market tourism experiences, and builds B2B opportunities for local businesses.

Reporting to the Coordinator, Visitor Engagement and Member Services, you will support partner relations, manage inquiries, coordinate events and familiarization tours, and contribute to guest-focused marketing and

Qualifications

• Completed one-year certificate in Travel – Tourism Studies or equivalent.
• One year of related experience in travel, tourism or hospitality.
• Valid Driver’s License – Class G; use of a vehicle is an asset.

Responsabilités

• Provides administrative support to Tourism London members.
• Develops and markets tourism experiences and B2B opportunities.
• Maintains positive relationships with partners and addresses issues promptly.
• Updates the Tourism London website and digital communications.
• Assists in coordinating Tourism London’s events and familiarization tours.

Connaissances

Tourism knowledge

Customer service

Written communication

MS Office & Google Suite

CrowdRiff familiarity

Formation

Certificate in Travel–Tourism

Outils

Microsoft Office

Google Suite

CrowdRiff

Description du poste

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Title: Partner Services and Experiential Tourism Assistant-C06116

File Number:

File Number: 4094 Employee Group: Local 101

Service Area: City Manager's Office Division: Tourism London

Job Type: Full-Time Permanent # of Openings: 1

Summary of Duties:

Reporting to the Coordinator, Visitor, Engagement and Member Services, the Partner Services and Experiential Tourism Assistant provides administrative support to Tourism London members through partner servicing and related support in development and marketing of London’s tourism and hospitality industry.

Work Performed:

• Undertakes partner servicing activities related to processing enquiries, providing information, following-up on requests, supporting meetings, events, packages and tours, and promotes businesses in Tourism London’s Visitor Guide and Welcome Centres.
• Assists Tourism London businesses to build, conduct and market tourism experiences, as well as Business to Business (B2B) opportunities and other industry development opportunities.
• Develops and maintains positive relationships with Tourism London’s partners including visiting partner locations, ensuring service needs are met and addressing any issues or concerns promptly.
• Provides resources and assists partners to help them optimize their tourism offerings and stay up to date on the local tourism industry.
• Facilitates networking opportunities and collaborations between partners to enhance the overall tourism industry.
• Assists with the development and coordination of industry familiarization tours.
• Works with partners to provide information on training for experience development opportunities and fosters partner relationships.
• Provides updates and information to the Tourism London team on experiential tourism and works together with the team on opportunities to enhance visitor experiences.
• Monitors guest feedback and addresses concerns.
• Provides feedback related to marketing to create guest-focused promotional content.
• Updates the Tourism London website and related digital communications. Ensures all partner specific digital content is current.
• Provides support and assists in coordinating Tourism London’s Annual General Meeting and other event-oriented activities.
• In conjunction with the Coordinator, Visitor Engagement and Member Services, gathers and distributes information related to the tourism industry.
• Provides assistance in handling telephone or Welcome Centre inquiries, as required.
• Performs evening or weekend job related duties, as required.
• Performs related duties as assigned.

Qualifications:

• Completion of a one-year certificate in Travel – Tourism Studies or Tourism – Travel Services Management or Equivalent.

Experience:

• One year of related experience in travel, tourism or hospitality.

Specialized Training & Licenses:

• Valid Driver’s License – Class G and use of a vehicle is an asset.

Skills and abilities in the following areas are necessary:

• Knowledge of tourism and hospitality industries required.
• Effective customer service and written communications skills.
• Demonstrated proficiency in Microsoft Office (Teams, Word, Excel, One Drive), Google and other similar software.
• Demonstrated knowledge of website, social media and specialty programs (ex. CrowdRiff) is an asset.

Compensation & Other Information:

$41,538 - $60,340 (Level 6).

This posting is for (1) permanent full-time position being filled on a permanent full-time basis.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. Evening and weekend work may be required.

This position may be arranged to be on a rotating schedule.

Location: Downtown Welcome Centre (267 Dundas Street) & South Welcome Centre (696 Wellington Rd. S.).

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful applicant will be required to obtain a Criminal Record Police Check (CRC).

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.