Partner in Patient Services Data & Reporting

Alexion; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A biopharmaceutical leader is seeking a Partner in Patient Services Data & Reporting to drive excellence in analytics for the North America Patient Services organization. This role requires over 5 years of experience in data analytics, expertise in PowerBI, and a collaborative mindset to enhance patient outcomes through data-driven insights. The ideal candidate will manage ad-hoc requests and design advanced reporting solutions.

Qualifications

• Minimum 5+ years’ experience in business intelligence, analytics, and reporting roles.
• Proficient in PowerBI (design and build) and advanced SQL.
• Strong track record managing data quality for reporting.

Responsibilities

• Support data and analytics requests for operational excellence.
• Manage tailored ad-hoc analytics and reporting.
• Design and deploy advanced analytics solutions.

Skills

Business intelligence

Data analytics

PowerBI

SQL

Data quality management

Communication

Teamwork

Education

Bachelor’s degree in a relevant field

Master’s degree preferred

Tools

PowerBI

SQL

Tableau

QlikView

Qlik Sense

Job description

Introduction to role

Are you ready to make a difference in the world of patient services? As a Partner in Patient Services Data & Reporting, you'll be at the heart of driving excellence in data analytics and reporting for the North America Patient Services organization. Collaborate with Field Reimbursement Managers, Patient Access, and Patient Operations teams to deliver timely insights that support business operations and enhance patient outcomes. Your technical expertise in business intelligence solutions will be pivotal in managing ad-hoc analytics requests, designing PowerBI dashboards, and ensuring high data quality standards. Join us in shaping data-driven decision-making across Patient Services!

Accountabilities

• Daily Analytics Support: Be the go-to data and analytics partner for Field Reimbursement Managers, Patient Access, and Patient Operations teams, responding to daily requests and supporting operational excellence.

• Ad-hoc Analytics & Reporting: Manage and deliver tailored ad-hoc analytics, insights, and reporting to meet evolving business needs, empowering stakeholders with the data they need for informed decisions.

• Analytics Solution Design: Design, develop, and deploy advanced analytics solutions and dashboards using PowerBI to foster a self-service reporting culture.

• Technical Expertise: Utilize your deep knowledge of PowerBI, SQL, and other BI tools to build schematic models and scalable reporting solutions.

• Data Quality Management: Monitor and improve data quality for all Patient Services reporting, proactively addressing issues impacting accuracy and timeliness.

• Stakeholder Partnership: Collaborate with business teams, IT, and analytics colleagues to translate frontline business requirements into effective data solutions.

• Process & Best Practice Champion: Implement best practices in data modeling, BI development, and reporting automation to enhance efficiency.

• Continuous Improvement: Identify opportunities to optimize reporting workflows and automate manual tasks for better accessibility of analytics.

Essential Skills/Experience

• Education: Bachelor’s degree in a relevant field required; Master’s degree preferred.

• Experience: Minimum 5+ years’ experience in business intelligence, analytics, and reporting roles supporting Patient Services, pharma, healthcare, or related sectors.

• Technical Expertise: Demonstrated proficiency in PowerBI (design and build), advanced SQL, and additional BI platforms such as Tableau, QlikView, or Qlik Sense.

• Data Modeling: Expert ability in designing analytic schematic models for reporting and dashboarding.

• Data Quality: Strong track record managing, monitoring, and improving data quality for business reporting and analytics.

• Cross-Functional Partnership: Experience collaborating effectively with commercial, operations, and IT teams on analytics and reporting projects.

• Problem Solving: Ability to proactively identify data-related issues, propose solutions, and deliver actionable insights under tight timelines.

• Communication: Excellent verbal and written communication skills; capable of translating technical concepts into business-focused insights.

• Teamwork: Demonstrated ability to work collaboratively and support a culture of continuous improvement within a data and analytics team.

• Travel: Ability to travel in Canada and the US for key meetings and business reviews (~10%).

Desirable Skills/Experience

• Advanced Degree: Master’s degree in Information Systems, Data Science, or related field.

• Pharma/Patient Services Experience: Experience supporting Patient Services teams within pharmaceutical or healthcare industries.

• Reporting Automation: Exposure to reporting automation tools and scripting (e.g., VBA, Python, R).

• Big Data Exposure: Familiarity with cloud data platforms (AWS Redshift, Snowflake, Azure) and scalable analytics solutions.

Ready to join a team that makes a difference? Apply now!

Date Posted: 30-Oct-2025

Closing Date: 13-Nov-2025

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact [e-mail]. Alexion participates in E-Verify.