Part-time Support Officers (Rover - Kreta Ayer)

PERSOL; Outram; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading service provider is seeking Part-time Support Officers to ensure customer assistance in Nova Scotia. Responsibilities include assisting at the front counter, handling enquiries, and providing administrative support. Suitable candidates should have at least a GCE ‘O’ Level with an emphasis on customer service skills. The role requires working Monday to Saturday, with a pleasant demeanor and proficiency in Microsoft Office. Only shortlisted candidates will be contacted.

Qualifications

• Minimum GCE ‘O’ Level with prior customer service experience preferred.
• Pleasant demeanor with interpersonal and communication skills.
• Proficient in Microsoft Office and digital applications.

Responsibilities

• Provide prompt assistance at the front counter.
• Greet and register customers using the case management system.
• Respond to enquiries professionally and efficiently.
• Conduct daily operational checks of the service centre.
• Provide logistical support for ad-hoc events.

Job description

Part-time Support Officers (Rover - Kreta Ayer)

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities:

Maintain a constant presence at the front counter to provide prompt assistance

Greet and register walk-in customers using the case management system; manage the queue when necessary

Respond to customer enquiries professionally and efficiently

Manually track walk-in customer numbers in the event of queue system downtime

Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

Handle telephone and inbound email enquiries in a timely and courteous manner

Provide administrative support, including document filing, data entry, printing, and mailing of letters

Assist with setting up videoconferencing and other communication equipment for scheduled appointments

Provide logistical support for ad-hoc events when needed

Engage with customers to teach/guide on digital apps and online services

Assisting customers with online application forms using the portal

Perform prompt follow-ups and administrative duties

Perform any additional duties assigned by supervisor

Job Requirements:

Min GCE ‘O’ Level with prior experience in customer service support is an advantage

Pleasant and professional demeanor with good interpersonal and communication skills

Able to handle customer enquiries tactfully

Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

Able to work independently and as part of a team

Working hours / Location:

Monday to Friday – 8:15am to 6:30pm (with 1hr break)

Saturdays - 8.15am to 1.30pm

Comfortable to rover around assigned cluster

We regret to inform, only shortlisted candidates shall be contacted.

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