Part Time Sales Lead - Canada - Mic Mac

Build-A-Bear Workshop - Canada; Halifax; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail brand in Halifax is seeking a dedicated individual for a guest service role. This position involves assisting guests in creating personalized furry friends while fostering a positive and engaging atmosphere. The ideal candidate will have a strong commitment to team work and experience in retail settings. Key responsibilities include leading a team, ensuring seamless store operations, and consistently delivering exceptional guest experiences. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Experience in a retail environment is preferred.
• Ability to lift over 25 pounds.
• Strong interpersonal skills to engage with guests.

Responsibilities

• Assist guests in creating personalized products.
• Lead a team to ensure smooth operations.
• Maintain brand standards for guest experiences.

Skills

Guest Service

Team Commitment

Connecting with Others

Judgment

Education

High school diploma or GED equivalent

Associate's or higher degree in business or management

Job description

Responsibilities

• Bear Builder Role:
  • Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
  • Actively engage with guests, demonstrating genuine enthusiasm for our brand.
  • Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
  • Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
  • Strong team commitment; be dependable, engaged, and helpful.
• Floor Leader on Duty Role:
  • Be a role model to others in providing exceptional guest service to ensure a memorable experience.
  • Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
  • Model Experience First behaviors.
  • Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations.

Required Qualifications

• High school diploma or GED equivalent.

Preferred Qualifications

• Build‑A‑Bear store associate experience.
• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success

• Thrives in an Experience First environment.
• Connects with others to inspire results.
• Enjoys meeting and interacting with new people.
• Possesses a “How can I help” attitude.
• Strong desire to develop, train, and support others’ success.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Thrives in a dynamic and changing environment.
• Able to remain calm when faced with challenging circumstances.

Working Environment

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.