Part Time Sales Lead - Canada - Conestoga Mall

Build-A-Bear Workshop; Waterloo; On-site; CAD 38,000 - 45,000; Full time

Job summary

A leading retail company in Waterloo is seeking a Sales Lead who will act as both a Bear Builder and a Floor Leader. This role focuses on exceptional guest service, supporting a positive environment, and driving sales goals. The ideal candidate will possess a high school diploma, relevant retail experience, and demonstrate strong leadership skills. This position offers an engaging work environment with opportunities for personal growth.

Qualifications

• Must have prior retail experience, preferably in a leadership role.
• Enjoys engaging with guests and providing exceptional service.
• Ability to guide and support a team effectively.

Responsibilities

• Assist guests in creating personalized furry friends.
• Lead and support store associates during shifts.
• Ensure smooth store operations and achievement of sales goals.

Skills

Exceptional guest service

Team commitment

Decision-making

Strong initiative

Ability to connect with others

Education

High school diploma or GED equivalent

Associate’s degree in business or related field

Job description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities :

• Bear Builder Role :
• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests, demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Show strong team commitment; be dependable, engaged, and helpful.
• Floor Leader on Duty Role :
• Be a role model to others in providing exceptional guest service to ensure a memorable experience.
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
• Model Experience First behaviors.
• Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations.

Required Qualifications :

• High school diploma or GED equivalent.

Preferred Qualifications :

• Build-A-Bear store associate experience.
• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success :

• Thrives in an Experience First environment.
• Connects with others to inspire results.
• Enjoys meeting and interacting with new people.
• Possesses a “How can I help” attitude.
• Strong desire to develop, train, and support others’ success.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Thrives in a dynamic and changing environment.
• Able to remain calm when faced with challenging circumstances.

Working Environment :

• Active retail store leadership requires the ability to sit, stand, and move around for the duration of shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On :

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following :

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be exhaustive of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not constitute a contract of employment, nor does it alter your at-will employment. Build-A-Bear, Inc. reserves the right to modify this job description and/or assign tasks as necessary.