Sales Associate

Moose Knuckles Canada; Niagara-on-the-Lake; On-site; Part time

Job summary

Moose Knuckles Canada is seeking a Part-time sales associate in Niagara-on-the-Lake. The successful candidate will provide exceptional customer service through clientelling and genuine engagement.

With a focus on luxury experience, the role includes maintaining store standards, providing detailed product knowledge, and building memorable customer journeys.

The ideal candidate values diversity, teamwork, and is committed to delivering an authentic shopping experience.

Qualifications

• Preferred mid-luxury or luxury experience.
• Ability to engage customers with genuine conversation.
• Strong knowledge of product features and benefits.

Responsibilities

• Provide memorable customer experiences through selling.
• Engage customers in conversation to establish genuine connections.
• Maintain strong visual standards and store cleanliness.

Skills

Luxury experience

Client engagement

Product knowledge

Attention to detail

Teamwork

Job description

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

Moose Knuckles is looking for a Part‑time sales associate to join our crew. We dare to be different, and you should too. Service for us is about being authentic, irreverent and honest. We elevate the experience by being ourselves. You have luxury experience, and know the importance of quality craftsmanship, product knowledge, outreach and genuine connections. You elevate the experience at each step of the customer journey and drive for better results every shift.

Some of what you’ll do:

• Selling, clientelling and providing a memorable experience to each customer
• Engaging in conversation in a genuine manner
• Providing relevant and detailed product knowledge in each customer interaction
• Completing large transactions with high level of attention to detail
• Taking customer information for follow up and email blasts
• Keeping the store clean and maintaining strong visual standards
• Understanding the importance of diversity and inclusion and how it plays a role in our day to day interactions with each other and with customers
• Follow the rules; understand and comply with all company policy, procedures and operations

Some of what you’ll need:

• Preferred mid-luxury or luxury experience
• You call your most valued customers when there is something they’d love
• You know all the key performance points around our jackets and deliver them with charm
• You know how to elevate an experience for everyone that walks in our door
• You always drop what you’re doing when customers walk in, offer water, a smile and a joke
• You are honest with the customer
• You know teamwork makes the dream work
• You’re not afraid of losing a sale if your co‑worker can sell it better
• You know if you can lean, you can clean, and nobody needs to tell you to get a move on