Part Time Retail Associate (Optical): Etobicoke, ON

Specsavers; Toronto; On-site; CAD 24,245 - 26,174; Part time

Benefits offered by this job

Paid vacation

Birthday leave

Vision care

Friends & family discounts

Employee assistance program

Career growth

Job summary

Specsavers in Etobicoke is seeking Retail Associates (Eyecare Consultants) to deliver exceptional eyewear and eye care while guiding customers through frame selections. No prior optical experience is required as full training will be provided.

You will welcome customers, understand needs, recommend eyewear solutions, and ensure smooth ordering and follow-up appointments. This role offers up to 24 hours per week and weekend shifts, with a strong focus on customer experience.

Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
• Perform pre‑screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

Job description

Location and Hours

Location: #5-2257 Islington Ave, Etobicoke, ON M9W3W6

Hours: Up to 24 hours per week (includes weekend shifts)

What You’ll Do

As the face of Specsavers, Retail Associates (Eyecare Consultants) deliver exceptional eye care and affordable eyewear for everyone. They create memorable experiences for customers, guide them through frame selections, and support those trying contact lenses for the first time. No prior optical experience is required – full training will be provided.

Key Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
• Perform pre‑screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow‑up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

What We’re Looking For

• Availability to work evenings and weekends is required for this role.
• A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience.
• Ability to thrive in a fast‑paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice.
• Motivated by building long‑term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short‑term results.
• Previous experience in retail or customer service is an asset—but not essential.
• Enthusiasm for learning about frames, lenses, and pre‑testing procedures.
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications.

Compensation

$17.60–$19.00 per hour, based on experience.

Benefits

• Vacation: 3 weeks paid vacation (pro‑rated for hours worked).
• Extra Time Off: 1 day of paid birthday leave and 1 day of volunteer leave each year.
• Vision Care: 2 free pairs of glasses or a 12‑month supply of contact lenses annually.
• Friends & Family Discounts: 4 vouchers per year, each offering 25% off.
• Employee Assistance Program: Confidential support for mental health, financial, and personal well‑being.
• Career Growth: Ongoing investment in your professional development and advancement.

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose.
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding.
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision‑making.
• Compassionate: We care, support, and help each other.
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [e-mail]. We will work with you to meet your needs and ensure a fair and equitable experience.