Part-Time Key Lead (Mapleview Centre) - New Store Opening!

Knix; Burlington; On-site; CAD 25,799 - 36,744; Part time

Benefits offered by this job

Competitive pay with bonus

Health benefits program

Generous employee discounts

Inclusive workplace culture

Career growth opportunities

Job summary

A leading apparel retailer is looking for a Part-Time Key Lead at their Burlington location. In this role, you will enhance customer experiences, coach sales associates, and drive store events. Ideal candidates have at least two years of retail or customer service experience and a passion for promoting an inclusive environment. This position offers an hourly wage of $22.70 along with health benefits and employee discounts.

Qualifications

• 2+ years’ experience in retail and/or customer service.
• Previous experience in a lead or senior role preferred.
• Affinity for our product line and belief in the Knix mission.

Responsibilities

• Create a comfortable and uplifting customer experience.
• Plan and execute store events to drive sales.
• Coach and mentor sales associates.

Skills

Retail and/or customer service experience

Leadership skills

Customer experience creation

Problem-solving abilities

Job description

Overview

Knix is hiring a Part‑Time Key Lead for the Mapleview Centre opening in June 2026. You will lead the customer experience from greeting to purchase, coach and mentor associates, and drive sales and customer loyalty.

Location

900 Maple Avenue, Burlington, ON L7S 2J8

Benefits & Perks

• Competitive pay: base salary plus monthly bonus
• Health benefits program from day one and access to a mental‑health & wellness platform
• Generous employee discounts on Knix products and Gratis Program
• Inclusive and diverse workplace culture
• Opportunities for career growth

Responsibilities

• Create a comfortable and uplifting end‑to‑end experience for all customers
• Plan and execute store events to build community and drive sales
• Actively listen to customer preferences and recommend products they will love
• Lead product fittings to ensure customers purchase the correct size first time
• Stay knowledgeable on our growing product assortment – and wear it, too
• Coach and develop sales associates, promoting a positive and fun working environment
• Participate in staff training, general operational needs (ordering supplies), and shop events
• Ensure all products are merchandised effectively to reflect our brand and drive sales

Qualifications

• 2+ years’ experience in retail and/or customer service
• Previous experience in a lead or senior role preferred
• Passion for creating exceptional customer experiences
• Warm demeanor with a “get it done” approach
• Resourceful, with a keen ability to resolve customer issues
• Affinity for our product line and belief in the Knix mission

Eligibility Requirements

• Must have legal work authorization in Canada and be 18 years of age or older
• Ability to lift and handle packages up to 25 lbs
• Ability to move efficiently through the store for long periods of time during an entire shift

Hourly Salary

$22.70 per hour

Equal Opportunity

Knix is an equal opportunity employer and celebrates diversity and inclusion.