Part-time Guest Services Representative- Mic Mac Mall

Cushman & Wakefield; Halifax; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading property management company in Halifax County is seeking a part-time Guest Services Representative for Mic Mac Mall. The role demands exceptional customer service skills, the ability to navigate a busy mall environment, and proficiency in social media and various computer applications. Compensation ranges between $16.50 - $17.00 CAD hourly. Applicants should be accountable, creative, and ready to work flexible hours, ensuring customer satisfaction and support for mall events.

Qualifications

• Must be able to work days, evenings, and weekends as per the mall's hours.
• Creative and self-motivated individual needed.
• Ability to navigate busy shopping environments.

Responsibilities

• Provide exceptional customer service to mall patrons.
• Assist with mall promotions and events as needed.
• Maintain cleanliness and organization at the workspace.

Skills

Excellent customer service skills

Superior written and oral communication

Ability to work in a team environment

Various computer skills

Competent in Social Media

Tools

Microsoft Office Suite

Canva

Job description

Job Title

Part-time Guest Services Representative- Mic Mac Mall

Job Description Summary

• Be an active, efficient and effective member of the Guest Services TEAM
• Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
• Act as a liaison with tenants
• "Beyond the Booth" Guest Services does not stop at the kiosk and should be carried out at all times

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings.
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Strong social media awareness and skills and the ability to efficiently create, post and monitor content.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Manager
• Cultivate relationships with the shopping centre’s retailers and continually stay updated of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set‑ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Qualifications

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a "team" environment
• Capable of navigating a busy shopping centre and working in crowds
• Various computer skills – Microsoft Office Suite, Canva
• Competent in Social Media, Facebook, Website, etc.
• Ability to work days, evenings and weekends as per the centre (extended) hours
• Must be accountable and punctual
• Creative and self‑motivated

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier‑free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail].

Compensation for the position is: $16.50 - $17.00 CAD Hourly.