Part-Time Customer Success Advocate

Top Level Promotions; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A customer service-focused company in the Regional District of Nanaimo seeks a Part-Time Customer Service Agent. You will provide exceptional service via phone, email, and chat, handle customer issues, and support order processing. Ideal candidates possess strong communication skills, organizational abilities, and customer service software proficiency. This role offers competitive pay and benefits, along with growth opportunities.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth and career development

Employee discounts on company products

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain knowledge of products/services.
• Assist with processing orders and managing returns.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism

Strong organizational skills and attention to detail

Proficiency with customer service software

Education

High school diploma or equivalent

College degree

Tools

Customer service software

CRM tools

Microsoft Office Suite

Job description

A customer service-focused company in the Regional District of Nanaimo seeks a Part-Time Customer Service Agent. You will provide exceptional service via phone, email, and chat, handle customer issues, and support order processing. Ideal candidates possess strong communication skills, organizational abilities, and customer service software proficiency. This role offers competitive pay and benefits, along with growth opportunities.