Part-Time Customer Service Representative

Oxford Learning Centres; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent educational center in Guelph is seeking a part-time Customer Service Representative to be the first point of contact at their busy learning center. The role includes greeting families, answering inquiries, and assisting with schedules. The ideal candidate should have customer service experience and a college diploma or degree. This position offers $17.50 per hour and requires availability for evenings and weekends.

Benefits

Fun staff events

Ongoing training opportunities

Company growth opportunities

Qualifications

• Experience in front-desk or customer service roles (e.g., retail, call center).
• Proper phone etiquette and clear written communication skills.
• Experience in scheduling or coordinating activities.

Responsibilities

• Greet families and create a welcoming front-desk experience.
• Answer phones and respond to parent inquiries.
• Track attendance and confirm safe student pick-up.

Skills

Customer Service

Communication

Organizational Skills

Problem-Solving

Education

College diploma or University degree

Tools

Google Workspace

Scheduling systems

Job description

Overview

Customer Service Representative – Oxford Learning Guelph is seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students, parents and staff. The successful candidate will help with schedules, support staff and students, and help maintain a safe and professional environment.

Job details

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

This position will involve Monday-Thursday afternoons and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems, methodologies and approach.

Vulnerable sector screening is mandatory.

Responsibilities

• Greet families warmly and create a welcoming front-desk experience.
• Answer phones, respond to parent inquiries, and relay messages to staff.
• Ensure class schedules are followed and sessions start and end on time.
• Track attendance and confirm safe student pick-up by authorized adults.
• Collect and organize homework; ensure student work is marked and returned.
• Provide basic administrative support (filing, data entry, organizing materials).
• Communicate effectively with teachers, parents and centre staff.

Qualifications

Education:

• In processor completed College diploma or University degree

Customer Service & Communication:

• Prior experience in front-desk receptionist or customer service roles (e.g. retail, call centre or office admin).
• Proper phone etiquette and ability to handle parent inquiries in a warm, professional manner.
• Clear written communication for emails, notes and relaying messages between staff and parents.

Organizational & Administrative Skills:

• Experience with scheduling or coordinating activities (e.g. daycare, after-school programs, medical office reception).
• Comfortable with tracking attendance, marking homework and logging information accurately.
• Ability to stay on top of multiple moving parts — class times, homework collection and student pickup.
• Background in childcare, tutoring centres, schools or after-school programs is a strong asset.
• Demonstrated reliability in ensuring student handoff procedures (confirming the relationship of the person picking up the student).
• Calm under pressure and attentive to the environment (e.g. children's attendance in the centre).

Centre Responsibilities:

• Friendly and approachable personality; makes families feel welcome at the centre.
• Team player; supports instructors and managers without needing constant supervision.
• Detail-oriented; able to follow checklists (schedules, review student trays, lesson plan reviews, marking homework).
• Problem-solving mindset; able to handle small conflicts, late pickups or last-minute schedule changes easily.

Technical Skills:

• Basic familiarity with Google Workspace or scheduling systems.
• Able to learn the learning centre’s internal tools (iFinance, tray systems, etc.) quickly.

Smiles, High-Fives & Happy Students:

In this position you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their potential can be fulfilling. You will be rewarded with positive interactions during every shift. Other rewards of the role include:

• fun staff events
• ongoing training opportunities
• frequent check-ins and feedback
• company growth opportunities
• hands-on development of interpersonal skills

Job Type: Part-Time

Salary: $17.50 / hour

Schedule:

• Evenings
• Monday to Thursday 3:30pm - 8:00pm (FIRM)
• Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life.

Application

Are you the superstar we have been searching for? Apply now!

Oxford Learning Guelph
201-1515 Gordon Street, Guelph, ON
Phone:

EEO & Contact

Applicants must reside in or within a short commute of the Guelph area.

We thank all applicants for their interest in joining the team at Oxford Learning Guelph; however, only those selected for the interview process will be contacted. No phone calls.