Part-Time Customer Service Operator

Becklar Monitoring; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading alarm monitoring company in Edmonton is seeking a part-time Customer Service Operator. You will process alarm signals, dispatch authorities, and document responses. Ideal candidates are calm, reliable, and have customer service experience. The role offers competitive pay starting at $16.50/hour and includes two weeks of paid training.

Benefits

Paid training

Guaranteed hours

Opportunities for career growth

Fun work culture

Qualifications

• Must be 18 years of age or older.
• Experience in customer service is preferred.
• Able to pass a background check.

Responsibilities

• Process and respond to alarm signals quickly and accurately.
• Dispatch proper authorities and verify that help is on the way.
• Document responses accurately for the alarm signals.

Skills

Calm under pressure

Customer service experience

Reliability

Ability to multitask

Education

High school diploma or equivalent

Job description

Overview

Customer Service Operator (Part-Time) – Becklar Monitoring, Edmonton, Alberta

Becklar Monitoring is one of Canada’s leading alarm monitoring companies. Our mission is simple: to save lives, protect property, and inspire peace of mind every day. As part of Becklar Enterprise Monitoring—one of the fastest-growing alarm monitoring organizations in North America—we support nearly two million customers across the U.S. and Canada. Our teams monitor burglar, fire, medical, and IoT alarms with some of the fastest response times in the industry. At Becklar, we care F.I.R.S.T.—we’re Fun, Innovative, we value Relationships, work to Serve our customers and one another, and operate as a Team to extend Trust. Join us and become part of a company where every day offers an opportunity to make a real difference.

Reasons You\'ll Love Working Here

• Starting pay: $16.50/hour (day shift), $17.50/hour (overnight shift)
• Two weeks of paid, hands-on training
• Guaranteed hours with job security
• Opportunities for career growth and advancement
• A fun work culture, company parties, team activities, personal development and more
• No sales, no surveys—just helping people

What You'll Do

• Process and respond to alarm signals quickly, accurately, and professionally in stressful situations
• Dispatch the proper authorities and verify that help is on the way
• Document all responses accurately for the signals
• Learn and utilize multiple software systems efficiently
• Participate in training and development for professional growth

What We\'re Looking For

• Must be 18 years of age or older with a high school diploma or equivalent
• Calm, reliable, and professional in a fast-paced environment with high-pressure situations
• Willing to work weekends and holidays
• Must be able to pass a background check
• Able to pass a two-week training class
• Experience in customer service is preferred
• Must reside in Canada and be legally authorized to work

Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Be a hero everyday - help protect people, property, and peace of mind. Join the Becklar team today!