Part-Time Customer Service Associate

Spence Diamonds; Ottawa; On-site; CAD 25,000 - 28,000; Part time

Benefits offered by this job

Attractive compensation packages

Employee discounts on products

Learning and Development resources

Gifts for anniversaries, birthdays, &s

Team building events

Growth within the company

On-the-job training and mentorship

Job summary

Spence Diamonds is seeking a personable in-store associate to deliver an outstanding customer experience. You will greet customers, assist with showroom sales, and support the sales team while maintaining accurate data management and store processes.

The role emphasizes jewelry knowledge, strong communication, and a passion for customer satisfaction. You will handle payments, inventory, shipping/receiving, and store upkeep in a busy retail environment.

Qualifications

• Detail oriented with strong time management.
• Excellent verbal and written communication.
• At least 1 year of customer service experience.
• Willing to learn new technology and software.
• Minimum availability of 3 days a week, including 1 weekend day.

Responsibilities

• Greet customers and provide extraordinary service.
• Provide sales support to the sales team and guide customers through showroom experience.
• Inspect and process jewelry repairs.
• Follow up on repair orders by phone or email.
• Perform quality checks and deliver completed orders at pickup.
• Cash handling and end-of-day processing.
• Coordinate showroom appearance, merchandising and store tidiness.

Skills

Customer service

Sales support

Communication skills

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Spence selling system

Job description

WHO WE ARE

Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

WHAT WE OFFER

• Attractive compensation packages
• Amazing employee, friends & family discounts on our products
• A variety of Learning and Development resources
• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
• Regular celebrations & employee incentive programs
• Team building events and activities
• Opportunity to grow within the company
• Continuous on the job training, support and mentorship

REPORTS TO: SALES SUPPORT SUPERVISOR

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.

The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritize customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you!

RESPONSIBILITIES

• Greet every customer in a friendly manner and provide extraordinary customer service
• Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system.
• Inspect and process incoming jewelry repairs.
• Follow up with customers via phone or email regarding their repair orders.
• Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
• Answer all phone and email correspondences
• Cash handling and end of day processing
• Assist in coordinating the showroom appearance, merchandising and store tidiness.

A few things we hope you have…

• You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process
• You have excellent time management skills and make great decisions about which work to prioritize
• You have strong problem solving, and conflict resolution abilities
• You are energetic, outgoing and have strong customer relationship skills
• You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
• You have at least a years’ experience working in a customer service environment
• You’re used to working with a computer and are willing to learn new technology and software
• You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
• Bonus points if you have previous administrative or reception experience

Compensation

The pay range for this position is $18.15-18.60 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.