Part-Time Customer Experience Specialist

Top Level Promotions; Saanich; On-site; CAD 30,000 - 60,000; Part time

Job summary

A customer service-oriented company in Saanich is seeking a part-time Customer Service Agent to provide exceptional service and create a positive experience for customers. Responsibilities include addressing inquiries, resolving issues, and assisting with orders. Ideal candidates will have strong communication skills and a background in customer service. Join a supportive team committed to customer satisfaction and enjoy competitive pay with growth opportunities.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth

Employee discounts

Qualifications

• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of our products/services.
• Assist with processing orders, tracking statuses, and managing returns.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions and improve customer experience.
• Collect feedback to identify opportunities for service improvements.
• Build strong relationships with customers through proactive support.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Patience and professionalism

Strong organizational skills

Proficiency with customer service software

Education

High school diploma or equivalent

College degree

Tools

CRM tools

Microsoft Office Suite

Job description

A customer service-oriented company in Saanich is seeking a part-time Customer Service Agent to provide exceptional service and create a positive experience for customers. Responsibilities include addressing inquiries, resolving issues, and assisting with orders. Ideal candidates will have strong communication skills and a background in customer service. Join a supportive team committed to customer satisfaction and enjoy competitive pay with growth opportunities.