Part-time Client Services Representative

The Algonquin College of Applied Arts and Technology; Ottawa; On-site; CAD 38,000 - 44,000; Part time

Job summary

Algonquin College seeks a part-time Client Service Representative for Parking, Lockers, and Card Services. The CSR responds to inquiries, provides information, and performs clerical tasks including account updates and in-person support at the Woodroffe (Ottawa) Campus.

The role requires at least a one-year certificate in business/office administration and 3+ years in a high-demand client-service setting. Regular on-site work is required.

Qualifications

• Minimum one (1) year certificate in business, office administration, marketing, or related industry.
• Minimum three (3) years of practical experience in a high-demand client-service setting.
• Experience in a complex detail-oriented, customer service-driven computerized office setting.
• Experience in Microsoft Word.

Responsibilities

• Respond to inquiries and provide information on Parking, Lockers, and Card Services.
• Perform clerical tasks including account creations and updates, email, telephone, and in-person interactions.
• Provide technical assistance with technologies used for the services.
• Set a positive, professional tone in interactions with clients.

Skills

Customer service

Communication

Office terminology

Education

1-year certificate in business/office administration/marketing

Tools

Microsoft Word

Job description

Department: Parking, Lockers, Coin Operations & Card Services

Position Type: Part-Time Support

Salary Range: $27.64-$32.01-Hourly

Sc heduled Weekly Hours: 24

Anticipated Start Date: November 02, 2026

Length of Contract: n/a

Posting Information: Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Posting Closing Date: October 28, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment: Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Parking Services Manager, the Client Service Representative (CSR) responds to a variety of inquiries and provides information on all services for Parking, Lockers, and Card Services, and other activities and services offered by the College. The incumbent performs clerical services related to account creations and updates, email, telephone, mailing, and in-person. Provides technical assistance to clients for the different types of technologies used for the different services. The incumbent informs clients about college policies and procedures in a knowledgeable and comprehensive manner.

The Client Service Representative is often the first point of contact for the College and is responsible to set a positive, professional tone in interactions with all clients.

Duties and Responsibilities:

CSRs provide wide scope of general information regarding College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Freedom of Information and Protection of Privacy Act including the following:

• Providing information on admissions
• Service availability
• Fee structure and payment deadlines for infractions
• Eligibility requirements for U-pass and specific parking requirements
• Responding to complaints and emergencies
• Assisting clients with Online and in-person services
• Updating Parking waitlists
• Validates student information and processes student and staff identification cards
• Conducting parking and locker withdrawals
• Initiating transfers
• Issuing refunds
• Manual intervention with failed online registrations
• Provide information on service availability which includes: Parking, waitlists, and appeals, Lockers, AC Card, Alumni and U-Pass programs

Other duties as assigned

Required Qualifications:

Minimum one (1) year certificate in business, office administration, marketing, or related industry. Equivalent combination of relevant education and work experience may be accepted in place of formal education

Minimum three (3) years of practical experience in a "high demand" client-service setting in an educational institution or equivalent experience in a similar setting.

Work experience in a complex detail-oriented, customer service-driven computerized office setting.

Experience in Microsoft Word

*This position is paid at Payband D - Comparator

* This vacancy is for P17901

*This position is 24 hours per week.

*This position requires regular on-site work at Algonquin College's Woodroffe (Ottawa) Campus

Why Join Algonquin College?

Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Availability depends on role and employment status .

Company Culture :

Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada's Best Employers for 2025 and one of Canada's Best Employers for Diversity for 2024

Inclusion, Diversity, Equity, and Accessibility (IDEA) :

We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued.

Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

Flexible Work Arrangement Policy .

Select positions are eligible for hybrid work in accordance with the College's Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change) .