Part-time Client Services Representative

Algonquin College; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading educational institution in Ottawa is seeking a part-time Client Service Representative to provide customer service and sales support related to Parking services. The ideal candidate should have a year certificate in General Office Administration, as well as three years of front-line customer service experience. This role involves managing locker rentals, processing transactions, and assisting clients with inquiries. The position requires on-site work and offers a starting salary of $25.92 to $30.01 hourly.

Qualifications

• Minimum of three (3) years front-line customer service experience in a high-volume environment.
• Experience in Microsoft Word is required.
• Skills in dealing with difficult clients is an asset.

Responsibilities

• Provides customer service and sales support for parking services.
• Manages locker rentals and claims ensuring accuracy.
• Responds to incoming calls and directs them appropriately.
• Processes payments and reconciles daily transactions.
• Validates student information for identification cards.

Skills

Customer Service

Microsoft Word

Dealing with difficult clients

Education

One (1) year certificate in General Office Administration

Tools

GeneSIS

Job description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Parking, Lockers, Coin Operations & Card Services

Position Type:

Part-Time Support

Salary Range:

$25.92-$30.01-Hourly

Scheduled Weekly Hours:

24

Anticipated Start Date:

December 01, 2025

Length of Contract:

6 months

Posting Information:

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date:

November 19, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Reporting to the Manager of Parking, Lockers, and Card Services, the Client Service Representative responds to a wide variety of in‑person, telephone, mail, email and other duties related to the departments.

The Client Service Representative is often the first point of contact for the College and is responsible to set a positive, professional tone in interactions with all clients.

Duties and Responsibilities:

• Provides Customer Service and sales support to clients seeking support for Parking sales and ensures the accuracy of transactions and processing of the sales, prepares and exchanges permits, manages waitlists, and merges client records;
• Provides Customer Service for clients renting/transferring a locker, reviews locker claims, and initiates the request of locker cuts and ensures the accuracy of client information entered into AIMS, Parking and Locker management software.
• Provides information and navigational assistance regarding access to the College and/or department website, including supporting the city's online parking ticket appeals process;
• Receives incoming calls and responds accordingly, and or directs to the appropriate department;
• Reconciles daily transactions for all related departments' cash, cheque, debit, and credit cards receipts between Multiple Financial Systems;
• Explains encumbrances to clients and processes payments as required for financial encumbrances;
• Processes refunds for parking, lockers, coin‑ops, and card services;
• Validates student information and processes student and staff identification cards, including OC Transpo U‑Pass, by ensuring the accuracy of the student information in card production software.
• Prepares and posts notices in the office area of information related to the departments;
• Responsible for opening and closing the office and securing all documents;
• Liaises with external clients, contractors to supply required services or directs to the appropriate supervisor;
• Other duties as assigned.

Required Qualifications:

• One (1) year certificate or equivalent in General Office Administration;
• Minimum of one (3) year front‑line customer service experience in a high‑volume environment;
• Experience in Microsoft Word;
• Knowledge of GeneSIS would be an asset;
• Dealing with difficult clients skills would be an asset.

Anticipated Weekly Schedule:

Monday to Friday 12:06pm – 4‑54pm

* This position is paid at Clerk, Payband D - Comparator

*Vacancy is for P17901 (Anticipated end date of May 24 2026)

This position requires regular on‑site work at Algonquin College’s Woodroffe (Ottawa) Campus

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.