Part-Time Bilingual Bank Customer Advocate (EN/FR)

Canadian Tire; Ottawa; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A leading Canadian retail company is seeking a Bilingual Brand Loyalty Representative to provide exceptional customer service. This part-time role requires fluent English and French communication skills, along with strong investigative abilities. Candidates should be prepared for varying shifts, mainly during evenings and weekends, and must pass several pre-employment checks. Join a diverse team focused on enhancing customer experiences.

Qualifications

• Experience in customer service or call centre.
• Ability to manage sensitive customer interactions.
• Knowledge of fraud and dispute processes.

Responsibilities

• Deliver outstanding customer experiences.
• Support Canadian Tire brand advocacy.
• Problem solve and find creative solutions.

Skills

Fluent in English

Fluent in French

Customer service experience

Investigative skills

Multi-tasking

Job description

A leading Canadian retail company is seeking a Bilingual Brand Loyalty Representative to provide exceptional customer service. This part-time role requires fluent English and French communication skills, along with strong investigative abilities. Candidates should be prepared for varying shifts, mainly during evenings and weekends, and must pass several pre-employment checks. Join a diverse team focused on enhancing customer experiences.