Part-Time Assistant Manager - Level 1

BoxLunch & Hot Topic; Burlington; On-site; CAD 19,000 - 25,000; Part time

Job summary

BoxLunch & Hot Topic in Canada is seeking a Part-Time Assistant Manager (Level 1) who loves music and pop culture to support the store leadership team and deliver an exceptional customer experience. You will use your fandom knowledge to train new hires, help meet sales targets, and assist with daily operations on the sales floor.

You will open/close the store, manage transactions, and promote add-ons like BOPIS and curbside pickup.

Qualifications

• 1 year of retail store experience or more.
• Strong communication, time management, professionalism and operations skills.
• High school diploma or GED is required.
• Retail basics: merchandise handling, shelf stocking, and box lifting up to 50 lbs.

Responsibilities

• Provide an amazing shopping experience to encourage customer return, leveraging product knowledge and customer service skills.
• Step in and step up on the sales floor and provide leadership support when the Manager is away.
• Open and close the store as needed.
• Process sales transactions and promote add-ons; use benefits like BOPIS and curbside pickup, report shortages/overages to the Store Manager.
• Understand the store sales plan, KPI targets (UPT and ADT).
• Assist with planogram changes including store maps, walls, fixtures, and merchandising mix.
• Communicate fashion and music trend information to management and HQ partners.
• Prevent theft and misuse of spells and wizardry with Store Management.
• Maintain stock room organization and keep the store tidy.
• Help develop and retain a collaborative, passionate team.
• Perform any other duties assigned by the Store Leader.

Skills

Communication

Time management

Professionalism

Operations

Team development

Education

High school diploma or GED

Job description

We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You'll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

WHAT YOU'LL DO

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Step in and step up when needed. You'll cover the sales floor and provide leadership support when your Manager gets pulled away
• You've got the keys to the kingdom, and you're not afraid to use them! You'll open and close the store, as needed
• Work the register; you'll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We'll need you to also be able to close out the register and communicate shortages or overages to your Store Manager
• Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Help develop and retain a super collaborative, passionate team to run your store alongside you
• Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

• At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
• You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds