Parks Canada Jasper AB Visitor Services Team Leader II

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 69,000 - 75,000; Full time

Job summary

A resort in Jasper National Park is seeking a Visitor Services Team Leader II to oversee campground operations, mentor team members, and ensure exceptional visitor experiences. The ideal candidate will have a secondary school diploma and strong leadership abilities. This annual position offers a salary between $69,062 and $74,408, with a start date in April 2025.

Qualifications

• Experience in developing programs and providing public services.
• Experience providing mentorship and performance evaluations.
• Knowledge of resource management and Parks Canada’s mandate.

Responsibilities

• Plans and coaches team members.
• Manages performance evaluations.
• Ensures operations support visitor experience objectives.

Skills

Public services program development

Mentorship and coaching

Effective communication

Team leadership

Education

Secondary school diploma or employer-approved alternative

Tools

Class 5 driver's licence

Job description

Job Title

PM-02 - Visitor Services Team Leader II - Campgrounds, Gates, and Day Use Facilities

Location and Salary

Jasper National Park, Jasper, Alberta; $69,062–$74,408 per year.

Closing Date

4 March 2025.

Eligibility

Persons employed or residing within 900 km radius of Jasper, Alberta, with legal status to work in Canada. Must be Canadian citizen, permanent resident, or have a valid work permit.

Responsibilities

• Plans, organizes, schedules, and provides coaching/mentoring to up to 20 team members.
• Manages performance and conducts performance evaluations.
• Delivers visitor service operations to provide park visitors with opportunities to discover, appreciate, learn, and enjoy the natural and cultural resources of the park.
• Ensures visitor service operations support Parks Canada mandate and visitor experience objectives.
• Works in fast‑paced, variable environments; solves problems under pressure; leads team to success.
• Available to start work in Jasper in April 2025 and continue until late September/mid‑October.

Qualifications

• Secondary school diploma or employer‑approved alternative (e.g., satisfactory PSC test score).
• Experience in developing programs and providing public services.
• Experience providing mentorship, coaching, performance evaluations, and training.
• Experience giving instructions and delivering training to staff.
• Knowledge of Parks Canada’s mandate, corporate objectives, visitor experience, scheduling, training processes, workplace health and safety programs.
• Knowledge of resource management (time, financial, human).
• Strong initiative, resource management, team leadership, and sound judgment.
• Effective communication and integrity.
• Valid Class 5 driver’s licence.
• Willingness to work shift‑work, weekends, and statutory holidays.
• Willingness to work overtime and in adverse weather conditions.
• Maintain security clearance and obtain reliability status.

Additional Conditions of Employment

• Must obtain and maintain Class 5 driver’s licence.
• Work overtime, shift, weekend, and holiday work as required.
• Travel within Canada and in various terrains.
• Wear uniform as required; uniforms provided.

Application Process

Applications must be submitted online through the jobs.gc.ca portal by 4 March 2025. Follow all instructions provided in the posting.