Parking Services Clerk — Customer Support

Toronto Parking Authority; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A municipal parking operator in Toronto is looking for a Customer Service Clerk to provide first-level responses to customer inquiries and complaints. The role involves liaising with various stakeholders to resolve issues, prepare reports, and recommend service improvements. Ideal candidates will have strong communication skills, experience in customer service, and proficiency in relevant software. This position offers a chance to contribute to a seamless customer experience in a fast-paced environment.

Qualifications

• Equivalent to high school, plus one work-related course of one academic year.
• 1-3 years of experience in customer service environment.
• Proficiency in computer applications.

Responsibilities

• Respond to customer inquiries and complaints through various channels.
• Liaise with technical staff regarding parking equipment issues.
• Prepare general correspondence and reports.

Skills

Excellent oral and written communication skills

Conflict resolution

Problem solving

Interpersonal skills

Proficiency in MS Office

Education

High school diploma plus one year work-related course

1-3 years of experience in customer service

Tools

Client case management software

MS Office

MS Outlook

Job description

A municipal parking operator in Toronto is looking for a Customer Service Clerk to provide first-level responses to customer inquiries and complaints. The role involves liaising with various stakeholders to resolve issues, prepare reports, and recommend service improvements. Ideal candidates will have strong communication skills, experience in customer service, and proficiency in relevant software. This position offers a chance to contribute to a seamless customer experience in a fast-paced environment.