Parking CSR: Monthly Parking Customer Advocate

Reimagined Parking; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading parking service provider in Toronto seeks a Customer Service Representative to assist internal and external customers with parking needs. The role entails handling inquiries, processing transactions, and maintaining accurate customer records. Ideal candidates should have a strong background in customer service, data entry, and communication, alongside proficiency in CRM software. The position supports a dynamic work environment and requires flexibility and attention to detail.

Qualifications

• Must be at least 18 years of age.
• 1 year Customer service experience in a high-volume environment preferred.
• 1 year data entry experience equaling 40 WPM.

Responsibilities

• Provide comprehensive service and support for Monthly Parking customers.
• Answer inbound emails, phone calls, and faxes.
• Ensure all customer account information is updated accurately.

Skills

Customer service experience

Data entry skills

Communication skills

Attention to detail

Multitasking ability

Education

G12 / Equivalent

Tools

CRM software

MS Office

Job description

A leading parking service provider in Toronto seeks a Customer Service Representative to assist internal and external customers with parking needs. The role entails handling inquiries, processing transactions, and maintaining accurate customer records. Ideal candidates should have a strong background in customer service, data entry, and communication, alongside proficiency in CRM software. The position supports a dynamic work environment and requires flexibility and attention to detail.